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Technical Consultant Team Lead

Posting Date: 23 Jul 2025

Function: Business Services & Operations

Unit: Business

Location: Exeter (R620), Exeter, United Kingdom

Posting Date: 23rd July 2025

Function: Managed Services

Location: Exeter

This role is based on the DCP Customer site and is key to delivering the DCP/Dorset contract. The role involves providing technical expertise to deliver ICT projects, ranging from small application changes to large, complex projects, programs, or portfolios. The team ensures technical requirements are met within time and budget, managing approximately 2,500 days of effort annually across around 400 projects.

The Team Lead of the Technical Consultant oversees the successful delivery of technical projects, acting as the main contact for all technical streams. Responsibilities include coordinating cross-functional teams, leading project kick-offs, triaging work, and ensuring technical consistency and quality across initiatives.

The individual will drive progress, resolve escalations, and align technical activities with business goals. They serve as the primary point of contact for project queries and support the team in technical challenges.

Please note - Candidates applying will be required to undergo and be eligible for NPPV3 clearance.

What you’ll be doing

1. Lead and coordinate technical aspects of multiple IT projects from initiation through delivery
2. Attend and chair project start-up calls, ensuring clear understanding of scope, roles, and timelines
3. Triage incoming technical queries, incidents, and requests, assigning tasks based on urgency and expertise
4. Act as the primary liaison between technical teams, project managers, stakeholders, and clients
5. Provide Technical Consultancy services for the Devonshire and Cornwall Police Contract, ensuring customer needs are met as per contractual requirements, and deliver resource services across projects and small changes

What we'd like to see on your CV

1. Problem-solving & troubleshooting skills – ability to assess issues quickly and guide effective solutions
2. Triage and prioritization skills – managing and categorizing incoming issues or requests effectively
3. Team coordination – assigning tasks, setting priorities, and managing workload across team members
4. Meeting facilitation – leading project kick-offs, status meetings, and technical workshops confidently
5. Accountability – ownership of technical outcomes and team performance

At BT, we entertain, educate, and empower millions daily. We’re a brand built on connecting people—friends, family, businesses, and communities. Working here, you’ll receive a competitive salary and benefits, and join an organization committed to collaboration, inclusivity, and your development.

Benefits include:

• 10% annual bonus
• BT Pension scheme with minimum 5% employee and 10% employer contributions
• X4 Salary Life Assurance
• Flexible benefits such as Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave plus bank holidays, increasing with service
• Family leave: 18 weeks full pay, 8 weeks half pay, 26 weeks statutory rate, applicable to all parents
• Enhanced women’s health support and virtual GP appointments
• 2 weeks paid carer’s leave
• Training and development opportunities
• BT Shares Savings schemes
• Discounted broadband, mobile, and TV packages
• Access to retail discounts including BT shop

Flexible Working

This role offers a 3-2 flexible working model, requiring presence at the contractual location 3 days a week with 2 flexible days.

BT has a heritage of over 175 years and is a global leader in secure connectivity and collaboration platforms, serving 1.2 million business customers worldwide. We value diversity, inclusion, and making a positive societal impact. Join us and be part of a diverse, innovative team making a difference.

Although listed as full-time, flexible arrangements such as job sharing or reduced hours are encouraged. We also provide reasonable adjustments during the selection process. Please apply even if your experience doesn’t match every requirement—your unique background could be a great fit.