Technical Claims Manager

Central London | £60,000–£70,000 | Hybrid (1–2 days/week, travel expensed)

Are you a claims professional who wants to shape strategy, improve customer journeys, and influence product design — not just process claims?

A fast-growing travel insurance intermediary, backed by a leading private equity firm is hiring a Technical Claims Manager to drive insight, strategy, and innovation across their claims proposition.

What you’ll be doing:

You’ll work closely with product, pricing, and underwriting teams, taking ownership of:

• Claims MI & Insight: Analyse claims data, spot trends, and present insight to senior leadership
• Claims Strategy: Inform pricing, cost containment, and claims management approaches
• Customer Journey & Product: Identify pain points and opportunities for new offerings under Consumer Duty principles
• Policy & Case Management: Support better stakeholder reporting, case handling, and wording improvements

What they’re looking for:

• Strong experience in claims — ideally with exposure to insight, reporting, strategy, or policy
• Travel insurance experience
• You might come from claims, underwriting, or product, with a strong interest in driving change
• Comfortable working in a scale-up environment: hands-on, collaborative, and project-driven

Why join?

• Big plans: This business is scaling fast, with a 5-year strategy focused on growth and innovation
• Real impact: You’ll work directly with senior leadership and shape the future of their claims function
• Great culture: A genuinely inclusive, roll-your-sleeves-up team — backed by serious investment

The setup:

• £60,000–£70,000 base + benefits
• Hybrid working (1–2 days/week in Central London, travel expensed)
• Reports into the Head of Commercial (placed via us, recently promoted after 9 months!)
• Fast 3-stage interview process

Ready to lead claims strategy at one of the UK’s most exciting insurance scale-ups?

Apply now via Harnham or reach out directly by sending your CV to gabyadamis@harnham.com