Technical Architect (ServiceNow) – HMRC – SEO

Location: Manchester Regional Centre – Three New Bailey; Telford – Plaza 1 and 2

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Our role sits within Chief Digital & Information Group (CDIO), whose vision is to run a secure, flexible, and modern IT estate that enables innovation to meet changing policy needs and evolving customer and colleague expectations. As part of HMRC’s Chief Digital & Information Group, Enterprise Service Platforms are accountable for the digital strategy and end‑to‑end IT services to enable us to create a brilliant IT systems and services for the future, as well ensuring our Customer Experience is both consistent and excellent.

We work closely with the other platform groups and their partners to bring those IT Systems and Services together and use the ServiceNow Platform capability to drive operational efficiencies, reduce costs and improve customer and colleague experience. This is an exciting time to join us, as we move on to deliver future phases and further exploit ServiceNow capability to enable transformation of our organisation and support HMRC strategic goals.

Key Responsibilities

• Working with colleagues to understand and design technical solutions that ensure operational delivery.
• Understanding CDIO & HMRC systems and the technologies that deliver those systems.
• Understanding the wider HMRC technology systems and strategies.
• Playing a leading role on specific technical aspects of the service delivery of CDIO & HMRC systems.
• Articulating technical viewpoints to technical and non-technical colleagues, senior management and business partners.
• Championing and mentoring colleagues.

Essential Criteria

• Evidence of technical architecture experience with a strong background in solution design and systems integration.
• Proven experience of governing high and low-level designs with full lifecycle management.
• Experience of requirements management and supporting the operations teams with service introduction.
• Experience in establishing professional relationships and communicating with a range of stakeholders.
• Demonstrable understanding of Public cloud technologies in large scale organisations.
• Ability to simplify complex/technical information by using appropriate and accessible language for non-technical audiences.
• Evidence of strong interpersonal skills and a proven ability to communicate clearly by providing support about architectural topics within a multidisciplinary team.

Desirable Criteria

• ServiceNow Knowledge and Certification.
• Agile methodologies and principles.
• ITIL.
• Enterprise and software architecture, encompassing data, application and technology including security.
• Cloud (AWS/Azure/Google or Hybrid) based architecture designs and implementations.
• Enterprise application integration.
• Experience of working in a government department or similarly secure environment.

Security Clearance: SC (Security Check) Clearance prior to starting the role; need to meet the minimum UK residency period of 5 years for SC vetting.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function & Industries

Engineering and Information Technology; Technology, Information and Internet