Reports To: Service Centre manager

The Technical and Production Manager oversees the day-to-day operations of our workshop, specialising in payment terminals, barcode scanners, mobile devices, communication devices, Pos and laptops and associated devices. This role combines strong technical knowledge with leadership, process management, data integrity, and customer liaison. You will be responsible for leading the repair team, managing workflow and systems (Tesseract, SMART, Odoo), driving operational efficiency, and maintaining high levels of service quality and client satisfaction.

Key Responsibilities:

Workshop & Technical Management:

Manage day-to-day workshop operations, ensuring timely, high-quality repairs of all incoming devices. Plan and manage repair & refurbishment workflows, resource allocation, and parts logistics to meet SLA targets and reduce turnaround times. Lead troubleshooting and root cause analysis of complex technical issues, supporting technicians in developing solutions. Implement and refine best practices for diagnostics, repairs, testing, and quality control Management of technical stock in communal and technical locations, ensuring support of accurate system stock. Ensure adherence to technical standards, operating procedures, and regulatory compliance across the team. Promote a culture of continuous improvement, identifying and executing opportunities to enhance technical processes, reduce faults, and im...