Technical Account Manager – Public Sector

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Technical Account Manager – Public Sector Location : UK (Hyrbid) Job Type : Permanent Salary:  DoE Hours : Full ‑ time, 37.5 hours per week Role Overview The Technical Account Manager (TAM) is a senior, client-facing role responsible for owning and developing the strategic IT relationship between Teleperformance (TP) and assigned client, with a strong focus on Public Sector and regulated environments. The role acts as a trusted technical and strategic advisor to client IT and Executive stakeholders, ensuring alignment between client strategy, operational delivery, and TP’s technology roadmap. Key Objectives Own the strategic IT relationship with assigned client. Lead forward-looking IT and technology discussions with client IT and Executive stakeholders. Ensure alignment with Public Sector governance, security, and compliance expectations. Position TP as a long-term strategic technology partner.
Key Responsibilities Strategic Client Engagement IT Strategy & Roadmap Alignment Public Sector Governance & Risk Operational Assurance Internal Stakeholder Collaboration. Skills and Experience Essential: 5+ years in technical account, service delivery, or managed services roles Strong leadership presence with senior client stakeholders. Confident communicator with the ability to explain technical issues in business terms. Ability to lead calmly and decisively during high‑impact incidents. Executive engagement Broad enterprise IT knowledge Deep understanding of IT service management, incident response, and change governance. Desirable: Proven experience supporting Public Sector or highly regulated clients. Experience working with multi‑supplier environments and external technology partners.
Working Pattern Full-time role with flexibility to support executive engagement and critical client events. UK based with remote or hybrid working.
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Location:
Cardiff
Job Type:
FullTime
Category:
Information Technology

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