Technical Account Manager in Manchester
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Job Description
Technical Account Manager | Remote-First (UK)
Manchester base
£60,000 – £65,000
Love tech and people? Enjoy shaping customer environments while spotting opportunities to make things better, smarter, and more secure? This one’s for you.
We’re looking for an experienced Technical Account Manager (TAM) to sit at the intersection of service delivery, customer success, and technical pre-sales. You’ll be a trusted technical advisor to our customers, owning relationships, improving environments, and helping accounts grow.
What you’ll be doing
Own the technical relationship for a portfolio of customers
Act as the primary technical point of contact, building long-term trusted partnerships
Ensure services are delivered in line with SLAs and best practices
Proactively review customer environments, recommending optimisations, improvements & risk mitigation
Lead service reviews, roadmap discussions, and strategic planning sessions
☁️ Technical advisory & delivery
Maintain a deep understanding of each customer’s IT environment
Translate business needs into practical, scalable technical solutions
Work closely with engineering and service teams to ensure quality delivery
Provide hands-on expertise across Microsoft 365 (essential) and cloud platforms
Account growth & pre-sales
Identify opportunities to enhance and expand existing solutions (security, cloud, productivity, licensing)
Present technical recommendations in a clear, commercial way
Support sales with renewals, upgrades, and expansions
Join pre-sales meetings, lead technical discovery, and shape solution designs
What you’ll bring
Strong experience working in an MSP or IT services environment
Deep hands-on knowledge of Microsoft 365, including:
Entra ID (Azure AD)
Exchange Online
SharePoint / OneDrive
Teams
Security & compliance features
Solid understanding of modern infrastructure, , security & networking
Confident, customer-facing communicator who can translate tech into value
Commercial mindset with an eye for value-add opportunities
⭐ Nice to have
AWS experience (architecture or customer workloads)
Azure, hybrid or multi-cloud exposure
Pre-sales or solution design experience
Microsoft / AWS certifications
Why join?
Remote-first working with flexibility
Competitive salary £60k–£65k
Exposure to a broad range of technologies and customers
Supportive, collaborative culture with real career progression
Sound like your next move? Apply now or drop me a message to find out more.
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
- Location:
- Manchester
- Job Type:
- FullTime
- Category:
- Manager, Technical, Accounting, Management