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Job Description

Technical Account Manager – £65,000 + Bonus + Benefits – Remote / Hybrid – UK – SaaS / Legal Technology

A leading global SaaS provider operating within the legal and dispute resolution space is looking to appoint a Technical Account Manager to support a growing portfolio of institutional clients.

The organisation has developed a highly regarded, enterprise-grade platform that underpins complex, high-value legal proceedings worldwide. Due to continued growth and increased customer demand, they are now seeking a technically astute, client-facing professional to play a key role in driving customer success, retention, and long-term value.

The Role

This is a senior, hands-on Technical Account Manager position, sitting at the intersection of customer success, technical delivery, and product.

You will act as the primary technical partner for a set of strategic clients, ensuring platform adoption, operational stability, and an excellent customer experience. Working closely with senior internal stakeholders, you will manage escalations, identify opportunities for improvement, and help shape future product direction based on real customer insight.

Responsibilities & Requirements

Proven experience (5+ years) in a technical, customer-facing role within a SaaS environment Strong background acting as a technical escalation point for enterprise customers Ability to manage and develop long-term client relationships with senior stakeholders Solid understanding of web-based platforms, APIs, integrations, and SaaS architectures Hands-on experience with platform configuration, administration, and optimisation Comfortable working across Support, Engineering, Product, and Implementation teams Experience managing incidents, post-incident reviews, and preventative improvements Commercial mindset with the ability to identify expansion or upsell opportunities Strong communication skills, able to translate technical detail into clear business outcomes Confident operating in a fast-paced, delivery-focused environment Experience with common tooling such as service desks, ticketing systems, product analytics, and documentation platforms Willingness to travel occasionally as required

If you would like to be considered for this position, please apply directly to this post or send your CV to lewis.dorling@exploreltd.com.

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