Technical Account Coordinator

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Salary : £30,000£36,000 dependent on experience
Hours : MondayFriday 08:3017:30, with flexibility depending on operational needs
Contract: Permanent, Full Time
Location : Milton Keynes (site-based)

Technical Account Coordinator

About the Role

We are recruiting for a Technical Account Coordinator to join our Quality Assurance team. You will bring your excellent communication skills, attention to detail and proactive approach to the role, ensuring the manufacturing processes we use to make our delicious Brioche products remain aligned with customer requirements.

Location/Contract Type : Milton Keynes / Site-based Full Time / Permanent.

Benefits
Performance-related bonus
Company Pension Plan
Personal Health Plan
Discounts on shopping and gym membership
Company Sick Pay and Income Protection Plan
Life Assurance (subject to length of service)

Please note: We are currently not able to support visa sponsorship for this position.

Key Responsibilities
Build and nurture strong partnerships with key customer stakeholders, ensuring seamless alignment with their strategicobjectivesand long-term business priorities
Lead resolution of complex customer technical issues, managing expectations with professionalism and ensuringhigh levelsof customer satisfaction
Provide expert technical support to Sales teams, strengthening the commercial relationship and contributing to successful customer outcomes
Collaborate closely with production teams across France and the UK, ensuring sites fully understand and apply customer Codes of Practice,standardsand requirements
Contribute to cross-functional projects across bakery sites, ensuring tasks are completed accurately and on time
Create andmaintainhigh-quality specifications, ensuring accuracy and compliance, including artwork validation
Analyse customer KPIs toidentifytrends and deviations, recommending and implementing effective corrective actions
Coordinate consumer complaint investigations, ensuring root-cause analysis is completed and delivering clear, professional responses based on findings
Support and lead customer accreditation, regulatoryauditsand customer visits,showcasingsite capabilities and ensuring compliance with required standards
Maintain up-to-date knowledge of relevant bakery regulations, food safetystandardsand compliance requirements
Continuously develop technical and factory knowledge, staying aligned with evolving factory processes and customer requirements

About You
Solid technical background, with experience in a hands-on technical role
Food science degree or equivalent,demonstratinga strong understanding of product quality and food manufacturing
Excellent communication skills and a positive attitude, able to build strong relationships at all levels across the business
Methodical,organisedand proactive, capable of working independently as well as collaboratively within a team
Flexibility to travel occasionally to French sites
Adaptable and comfortable in a dynamic, fast-moving environment, with a willingness to take on new challenges
Intermediate French language skills would be a strong advantage, but are not essential
Strong attention to detail, ensuring accuracy and consistency in all tasks
Confident using MS Office tools, with good IT literacy

About Brioche Pasquier

This is your opportunity to work for one of the largest food manufacturers in Europe, Brioche Pasquier. We have been present in the UK for over two decades and sell a range of French bakery products to major UK food retailers,wholesaleand food service markets.

The companyremainsfamily-run, with a culture that reflects the closeness and respect this brings, supported by a history dating back to 1936. We are a growing international business with a strong manufacturing presence across Europe, South Korea and the USA, and product availability in over 50 countries worldwide.

Our 240,000 sq. ft. technologically advanced production facility supports the UK market and enables the continuedstrong growthof the business.

This is a fantastic opportunity to join a category-leading brand at an exciting stage in the companys history.
You may have experience in the following: Technical Account Coordinator, Technical Account Manager, QA Account Coordinator, Quality Assurance Coordinator, Technical QA Executive, Food Technical Coordinator, Food Quality Coordinator, Customer Technical Coordinator, Technical Compliance Coordinator, Food Manufacturing QA.

REF-227 976
TPBN1_UKTJ
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Location:
Milton Keynes
Salary:
£35,000
Job Type:
FullTime
Category:
Management;Sales

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