OverviewThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.Job DescriptionAs a Team Manager in Food, you'll be responsible for leading a team on the shop floor to deliver exceptional availability, 5-star service, and commercial results. This is not a back-office role. It's a frontline leadership position in one of the most competitive retailers in UK.You'll need to be commercially sharp, operationally resilient, and relentless in your standards. Whether you're managing stock, coaching your team, or solving problems, you'll move with purpose and lead by example. This is your chance to step into a high-impact role and help shape the future of M&S Food as we push the boundaries in our transformation.Lead and coach a team to deliver consistently under pressure. You'll set the pace, build capability, and hold the line on standards.From sales and standards to availability and team performance, you'll make things happen and take accountability when things don't go to planWork across departments to deliver a seamless customer experience. You'll need to collaborate fast, fix problems early, leading with pace and purpose.Drive commercial performance. You'll understand the numbers, translate them into action, and help your team stay laser-focused on what matters.This is a big job - with big expectations. But for the right leader, it's the start of something game-changing. Are you ready to lead? Take Your Marks and apply toPurposeSupport the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountabilityRole model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customersRecruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and regionEnsure colleagues understand and are motivated to deliver their partSupport the store to trade safely and legally, protecting Customers, Colleagues and the M&S brandSupports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more oftenKey AccountabilitiesDrive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI'sSupports the delivery and embedding of the business transformation plan and change initiatives for their areaDelivers great standards and service by setting clear expectations with store colleaguesCreate the right culture, role modelling new digital ways of working and leadership behavioursCreate a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell wellDeliver brilliant basics through the teamSeeks customer feedback and takes action to deliver improvementUses data and insight to improve customer instore experience, improve the operation and drive performanceSupport the delivery of Plan ARegularly review individual performance through quality conversations, managing underperformance where required and celebrating successRecruit for the team, ensuring new starters have a brilliant onboarding experienceDeliver all line management activities in line with company process and policyBuild an active working partnership with BIG, provide feedback and support the development of BIG repsDeliver operational excellence to maximise product availability, minimise stock and cash lossEnsure process and task is delivered in line with business expectation and operating standards allocating resource accordinglyMaintain a safe and legal store environmentSupports visual merchandising updates across all launches, events and campaignsTechnical Skills/ ExperienceAbility to lead a team to deliver excellent customer service and KPI's across the storeCreate the right culture, role modelling new digital ways of working and leadership behavioursHas a good understanding and up to date knowledge of commercial, visual, operational and people processes and systemsUses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profitGood working knowledge of VM principlesGood level of digital capability and an understanding and use of all systemsGood knowledge of the legal requirements across their area of accountability and the storeKnowledge of our people policies and managing performance within a teamThe ability to have difficult conversations with effective resolutions with colleaguesGood communicator and listener who will inspire, share their knowledge and best practices with othersAbility to plan and review across the week and the monthAbility to deliver under pressure demonstrating resilienceAbility to build and maintain relationships with key stakeholders across the store and regionDemonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindsetKey Leadership CapabilitiesSuccessfully embeds change for lasting commercial impact and resultsAddresses beliefs and mindsets around resistance to change and supports colleagues in adaptingTakes ownership and accountability for the success of their teamSpends time coaching colleagues to accelerate performance and personal growthRecognises high performance and supports poor performers to improveShows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work areUses customer feedback and market trends to guide teams workHelps teams understand information and business messages by actively seeking out opinions and asking questionsUses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleaguesSeeks the best solution for M&S by proactively collaborating with colleagues from across the businessKey Relationships and StakeholdersCustomersColleaguesStore LeadershipRegional LeadershipBIGEveryone's welcomeWe are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process,please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.#LI-AO1About UsM&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team.Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.About the TeamRetail: The sweeping innovations we're rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There's never been a more exciting time to join M&S!We've embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world - and surprising every single customer with reasons to shop in our stores and online - day in, day out.By embracing our digital tools to enhance the customer experience and remaining adaptable - both to the needs of our customers and our retail business - you'll live and breathe our approach to sales and service and will ensure every time is just as special as the next. #J-18808-Ljbffr