Team Leader - Customer Service & Sales

Location: Northampton Hours: 37.5 hours per week (Monday - Friday 9:00 - 17:30, 1 Saturday in 4: 9:00 - 13:00) Salary: £28,000 - £34,000 + Quarterly Bonus (OTE approx. 10%)

The Role

We are looking for an experienced Team Leader to join a busy and supportive operational team. This is a fantastic opportunity to lead, coach, and develop telephone-based customer service and sales teams.

You will be responsible for managing daily work allocation, team administration, and performance reporting. Using your experience, you will provide hands-on leadership, ensuring all customer interactions are handled efficiently and to the highest standard. You will also support your team through regular feedback and coaching to drive success and meet targets.

Full product and system training will be provided, so previous insurance experience is not essential.

About You

We are seeking someone who is:

Confident, positive, and highly organised Experienced in managing customer service or sales teams A natural leader with a coaching mindset Hands-on and willing to support the team to achieve KPIs Patient, empathetic, and excellent at building rapportWe welcome candidates from all industries who are enthusiastic, people-focused, and committed to developing others.

Key Skills

Team leadership experience in customer service or sales Excellent communication and interpersonal skills Flexible,...