Role Details Role/Job Title: TASS (Technical Application Service Specialist) Work Location: Bristol Hybrid Requirement: 2 days a week Duration of Assignment: 6 months The Role The team is accountable for security within mobile channel. We provide a suite of mobile security components, that provide an all-round security posture in mobile apps including associated services (penetration services, obfuscation, consultancy etc.)Our mission is to build a scalable, adaptable, and proactive approach to securing LBG's mobile apps enabling mobile engineers across the bank to operate with confidence and agility in an ever-evolving threat landscape.We're passionate about our shared passion for delivering new features for customers across our brands in the mobile space. Your Responsibilities Subject Matter Expertise: Act as the primary expert for resolving complex service issues and handling escalations Training & Development: Lead training sessions to upskill team members and ensure consistent service excellence Strategic Contribution: Play a key role in shaping service strategy and driving process improvements Process Improvement: Identify and address shortcomings in business practices, suggesting and implementing improvements. Leads on Problem Management reviews following significant incidents Operational Accountability: Accept 24/7 responsibility for service availability, performance, and currency leading incident recovery minimizing impact on service Cross-Functional Collaboration: Work closely with other departments to enhance service quality and implement best practices Critical Thinking: Undertakes analysis of multiple sources of data and uses research, active listening and observation to identify the problem/situation and generate simple ideas SRE and Service Engineering: Applies software and automation as tools to solve challenges and manage production systems, to balance release of new features with system stability, all to ensure product reliability and scalability Technical Operations: Monitors, troubleshoots, diagnoses, resolves or manages technical issues across a range of technology products, organized and directed by policies, processes and supporting procedures Your Profile Essential Skills/Knowledge/Experience SRE & Service Engineering: Possesses an advanced knowledge in software and automation tools and technologies and provides coaching to others. Applies knowledge and experience to independently identify automation opportunities in service transformation Technical Operations: Identifies an issue and uses scripts, tools and advanced / specialist technical skills to investigate, manage and evaluate options, or escalates utilising own experience, creativity and knowledge of the business and processes. Also uses this experience and knowledge to coach others Critical Thinking: Interprets information in an objective manner (even when it is limited) using technical or industry-specific knowledge or experience and deductive reasoning. Generates and contributes ideas to support in the formulation of judgements and solutions Values & Behaviours: Innovates to go faster by taking responsibility for challenging existing processes, being an early adopter of change and viewing advancements in technology as opportunities to help us deliver for our customers. Inspires others by building rapport and gaining commitment through strong personal identity. xehkeey Embracing diverse viewpoints; demonstrated in the way they do business and collaborate with others. Demonstrates a growth learning mindset and is open to new experiences to intentionally grow their individual and team skill