Supported Housing Services Manager

Location: Newham, E12

Salary: £45,000 - £48,000 p/a (dependent on your qualifications, skills, and experience)

Are you passionate about empowering communities and tackling homelessness head-on? The organisation are seeking a highly skilled and visionary Supported Housing Service Manager to lead their dedicated team and drive impactful change.

About them

For over 50 years, the organisation has stood alongside those on the margins of their community in Newham. They are a respected multi-service local charity committed to inspiring hope and offering opportunities for connection, growth, and progress. Their work focusses on helping people reach their full potential by providing advocacy, education, temporary accommodation, and a wide range of positive activities. They believe in treating everyone with dignity and inclusion, fostering collaboration, and empowering individuals to co-create positive change.

Your impactful role:

As their Supported Housing Service Manager, you will be instrumental in providing effective, high-quality support and resettlement services to vulnerable, single, homeless individuals. You'll lead the charge in promoting independent living, ensuring their residents gain the skills and support they need to thrive – from managing their tenancies and finances, to cooking for themselves and moving towards sustainable independence.

What you'll be doing:

• Championing excellence: Provide outstanding services to all housing clients, ensuring their needs are identified, assessed, and met with appropriate, empowering support.
• Driving performance & outcomes: Spearhead the delivery of a strengths-based support service, directly contributing to the Council's vision of fostering independence and wellbeing for vulnerable adults. You'll drive performance excellence by tracking and achieving key performance indicators (KPIs) related to service user outcomes, move-on rates, and tenancy sustainment, as agreed with their local authority partners. This includes overseeing the effective use of assessment tools like the Homelessness Outcome Star to tailor support and demonstrate impact.
• Leading service enhancements: Lead and contribute to exciting service improvement initiatives, including enhancing their trauma-informed supervision models, refining their casework quality assurance processes, championing resident involvement in service design and playing a key role in finalising and implementing their move-on strategy to ensure every resident has a clear pathway to independence.
• Driving financial sustainability: Maximise rental income and support clients to meet their tenancy obligations, paving the way for their independent futures.
• Leading & inspiring a team: Motivate and support your staff, build a trusting and supportive working environment, fostering a culture of best practice, proactive case management, and solution-focused approaches.
• Strategic development: Review and enhance policies and procedures to ensure theirservices are proactively supporting clients to achieve their goals and move away from homelessness, aligning with their strategic themes of promoting health and wellbeing, and fostering independence.
• Building strong relationships: Work collaboratively with local commissioners, other departments within the charity, housing association partners, and external agencies to deliver best value and evidence best practice.
• Ensuring safety & compliance: Uphold robust health and safety, safeguarding, and incident management practices to create a safe and progressive environment for all.

Who they're looking for

• Proven experience in managing within a supported housing service, ideally with a strong understanding of local authority contract delivery, performance management frameworks, and outcomes-based commissioning.
• A proactive leader with a passion for continuous improvement and experience in driving positive change within housing services, including developing and implementing effective support planning processes and staff development initiatives such as reflective practice.
• Strong financial management and budgetary control skills.
• Excellent leadership, motivation, communication, and interpersonal skills.
• A solid understanding of health and safety and safeguarding policies and procedures.
• Experience conducting risk assessments and utilising tools like the Outcome Star.
• Demonstrable ability to work collaboratively with local authority commissioners and registered social landlords to report effectively on service delivery and outcomes, and ensure robust compliance with contractual requirements.
• A collaborative team player dedicated to making a positive difference.
• Someone who embodies their values of dignity, inclusion, collaboration, and empowerment.

Why join them?

This is a permanent, full-time (36 hours per week) opportunity to make a tangible impact in Newham. They offer:

• A competitive salary: £45,000 - £48,000 p/a (dependent on your qualifications, skills, and experience).
• A vibrant and supportive values-driven work environment.
• Generous leave: 28 days annual leave + bank holidays.
• Great benefits: Cycle and Tech salary sacrifice schemes, employer's pension contribution, employee assistance programme and other employee perks.
• A commitment to your growth: They encourage personal development and offer opportunities such as training and mentoring.

You'll be based across their two supported housing provisions in the London borough of Newham.

Ready to unlock potential & inspire hope?

There's no closing date for this vital role – they're excited to hear from talented individuals and will be interviewing on a rolling basis. Don't delay!

To Apply

If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply.