Support Team Leader

New Today

Job Description

The Role


Our client is seeking experienced Support Team Leaders to lead frontline teams across community-based supported living services. This is a hands-on leadership role where you'll manage, mentor, and work alongside your team to deliver high-quality person-centered support that promotes independence and wellbeing.


You'll be responsible for:

  • Leading and developing support teams to consistently deliver person-led care
  • Working shifts alongside your team, including on-call duties
  • Ensuring all support plans are implemented and individuals achieve their goals
  • Managing budgets, resources, and quality standards
  • Building relationships with individuals, families, and community partners
  • Maintaining CQC compliance and safeguarding standards
  • Coaching team members to develop their skills and confidence
  • Creating welcoming, homely environments that promote independence


About You


Essential:

  • Level 5 Diploma in Leadership & Management (or working towards) - Level 3/4 considered with extensive experience
  • Proven experience supporting people with learning disabilities and/or mental health conditions in community settings
  • Previous team leadership or management experience in social care
  • Strong understanding of person-led approaches and promoting independence
  • Knowledge of CQC standards, Mental Capacity Act, and safeguarding
  • Excellent communication and relationship-building skills
  • Flexibility for shift work, evenings, weekends, and on-call duties
  • Full UK driving license with business use insurance
  • Track record of commitment and longevity in previous roles


Desirable:

  • MAPA training
  • Award in Education and Training (AET)
  • IOSH health and safety training
  • Experience in supported living (not care homes)


What Makes a Great Candidate


We're looking for passionate, hands-on leaders who:

  • Demonstrate a "can do" problem-solving attitude
  • Can evidence supporting individuals to develop daily living skills
  • Show commitment to empowering people rather than doing things for them
  • Have achieved measurable outcomes with the people they've supported
  • Understand the difference between task-based care and enabling independence
  • Lead by example and inspire their teams


What We Offer


  • £28,000 - £30,000
  • Comprehensive induction and ongoing training
  • Clear career development pathway
  • Supportive leadership team
  • Opportunity to make a real difference in people's lives
  • Work in a values-driven organization committed to quality

Location:
Newcastle Upon Tyne
Job Type:
FullTime
Category:
Retail

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