Victim Support Scotland – Empowering People Affected by Crime

Who We Are

Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs. 

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference. Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them recover from their experiences. We aim to do this by adhering to our own organisational values: Organisational Values

• Victims Are at the Heart of Everything We Do
• We Care
• We Work with Intent
• We Are Ambitious
• We Persevere
• 
  

Everything we do is driven by our dedication to supporting and empowering victims and witnesses, so they have improved health and well-being, feel safer, more secure, and informed. We are an effective organisation that makes a lasting difference to the people we support, and these values are reflected in the behaviours expected of all staff and volunteers.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role?

This is an exciting opportunity to join our team as a Support Coordinator (Domestic Abuse). This is a 2 year fixed-term contract until 31st march 2028. Working week will be between the following days and hours:

• Monday - Friday between 8am - 8pm & Saturdays 10am - 4pm

Salary band: £27,598 - £36,445. Salary on appointment will normally be at the lower salary point, with progression subject to review - in line with VSS progression arrangements. A higher salary placing will only be considered in exceptional circumstances subject to experience demonstrated.

Primary location: Moray House, 16-18 Bank Street, Inverness, IV1 1QY. You will be expected to cover all Shetland Islands and throughout the Highlands and Islands locality. 

Through this post VSS and Whole Family Wellbeing Programme aim to close a recognised gap in Highland’s domestic abuse services by providing inclusive support for all victim-survivors, including male and trans victim-survivors, as well as family members and witnesses where appropriate.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s Male and Transgender domestic violence project development and delivery plan is being implemented within your geographical area(s).

Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. You will be expected to carry a small case load.

Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support for volunteers that provide domestic violence support to male and transgender individuals.

Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

Key Accountabilities:

Victims & Witnesses First Strategy:

• Co-ordinate the deployment of volunteers within your Service(s) to meet the needs of service
• Working with the Locality Manager to implement an action plan for service development and delivery which is aligned to the organisational strategy and business plan and Vision of the Whole Family Wellbeing Programme
• Work locally to develop the ‘reach’ of VSS services and the availability of support to male and transgender domestic violence victims
• developing new ideas and approaches to support male and transgender victims and witnesses in your areas
• devising new and innovative partnerships that will extend our presence in your geographical areas
• creating opportunities for community engagement for males and transgender individuals living in your local communities who may be a victim or witness of crime
• promote VSS support service and contribute to the wider Highland Domestic Abuse Services (HDAS) awareness consistent with partnership practice
• work in conjunction with all relevant partners at a community-based level
• become involved in any partnerships and external initiatives which seek to improve the options available to those experiencing domestic abuse.
• make referrals for onward support via mainstream services when it is appropriate to do so
• support victims in several ways including but not limited to face-to-face support, telephone/video calls and text messaging/emails.
• recruiting volunteers from diverse and wide-ranging backgrounds to deliver support male and transgender victims of crime and their families.

Quality & Compliance:

• Ensure that all volunteers within your area are fully trained and competent in the use of our systems, in particular CRM, to maximise the production of accurate and timely management information.
• Ensure that volunteers are aware of service and practice standards and key performance indicators to demonstrate continuous improvement and service excellence in delivering outcomes for service
• Ensure that all VSS policies and procedures are adhered to by you and the volunteers in your area ensuring compliance with statutory, legal and organisational requirements such as GDPR, Safeguarding and Health & Safety.
• Participate monitoring outcomes specific to male and transgender domestic violence victims.

Volunteer Engagement:

• Responsible for volunteer recruitment, induction and learning and development in your service(s).
• Responsible for providing effective support and performance management to volunteers to achieve personal and organisational goals and objectives.
• Work with colleagues and volunteers to develop non-traditional volunteering opportunities aimed at involving volunteers in areas such as volunteer recruitment, mentoring, training and advocacy.
• Inspire and motivate a team of volunteers, and others, as VSS drives and implements change to support male and transgender victims of domestic violence.
• Liaise with the Volunteer Engagement Officer to support achievements in organisational objectives as they relate to volunteers that support male and transgender domestic violence victim-survivors

Finance/Resources:

• Effectively manage and control income and expenditure for your area of
• Ensure that volunteer resources are deployed to offer continuity and consistency of service
• Maximise the potential of all available resources to ensure the provision of high-quality services

Behaviours and Values:

• Be a role model, both within your local team and the wider organisation showing energetic, determined, positive and resilient leadership with an ability to inspire confidence and a culture of
• Adopt a flexible leadership style, communicating and motivating others to achieve our
• Continuously monitor your area of responsibility and identify areas for improvement and organisational learning to meet outcomes for service users.
• At all times be a role model of the values of VSS

Communications:

Internally:

Locality Managers, Executive Leadership Team, Corporate Leadership Team all VSS Staff and volunteers,

Externally:

Victims and witnesses of crime, Scottish Government, Stakeholders, Partners, other Agencies and Professionals, HDAS

Additional Duties:

Other duties that may be required by direction of management or Board of Trustees

Due to the geography of the area it is essential you have a full clean driving licence and access to your own vehicle. 

If you are looking for a role with a purpose, where you can really make a difference, we want to hear from you!

Further details of this role are available in the job description & the candidate pack Support Coordinator_Domestic Abuse

Please note - This post will be subject to a satisfactory PVG.

What we offer

Holiday

When you work for Victim Support Scotland, your wellbeing is important to us. We offer an enhanced annual leave package of 39 days (pro-rata) holiday. 42 days (pro-rata) from Grade 6 and above.

Pension

Save for the further and join the Standard Life Pension. Your future self will thank you. Our generous employer contribution will help you plan for the future.

Support

Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing. We also offer enhanced maternity and paternity pay and access to a credit union. 

Discounts

You will have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. 

Flexibility and development

We are proud of our flexible and inclusive work policies, which help you balance work and life. Supporting employee development is important to us, we offer comprehensive learning and development opportunities.

Important Dates:

The closing date for this job is midnight on 08 February 2026.

Interviews are provisionally scheduled for 16th and 17th February. 

As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting us.