Do you believe that everyone deserves a safe and stable place to call home? Do you care about preventing homelessness and making a real difference in your community? If so, we’ll provide comprehensive training to support your journey in preventing homelessness.

We’re committed to providing high-quality housing solutions and support services to our community. As part of our Supply and Acquisitions Team, you’ll play a crucial role in delivering effective, efficient, and customer-focused support to those in need.

Our team comprises dedicated professionals committed to supporting vulnerable individuals and families. It’s a fast-paced environment where everyone works as part of a team. Together, we make a meaningful impact on the wellbeing of our community.

Your day-to-day will involve working closely with landlords, letting agents, colleagues, and customers to ensure properties are occupied promptly and in compliance with laws. You'll also handle administrative tasks and be the friendly first port of call answering inquiries for the team.

This role is may suitable for home working, following an assessment.

Interviews for this role will be held on 7 August.

Milton Keynes City Council is a modern and friendly place to work. Find out more about working with us here: www.mkcounciljobs.org.uk

Main Responsibility

• Deliver a high-quality, responsive, and customer-focused housing management and lettings service.
• Work collaboratively with colleagues in the Temporary Accommodation Team.
• Support individuals facing homelessness and residing in temporary accommodation.
• Ensure all temporary accommodation properties are well-managed and maintained.
• Guarantee properties are safe, habitable, and compliant with all statutory requirements.
• Oversee contract management related to temporary accommodation.
• Manage property-related functions, such as maintenance, and compliance.
• Handle administrative tasks to support housing and property management operations.

The Ideal Candidate

• Demonstrates a strong customer-centric approach with proven experience in building effective relationships with customers and stakeholders.
• Communicates confidently and clearly at all levels, both verbally and in writing.
• Thrives in a fast-paced, high-pressure environment, managing multiple tasks and priorities effectively.
• Possesses excellent time management, organisational, and problem-solving skills.
• Has a thorough understanding of current issues in social housing, private housing provision, and property procurement.
• Adapts quickly to change and remains approachable and empathetic in challenging situations.
• Delivers a non-judgmental, supportive service to individuals facing homelessness.
• Brings strong IT skills and is confident using housing management systems and digital tools.
• Has a broad knowledge of relevant legislation, welfare benefits, housing policies, and service area practices.

Should you be offered this role - Baseline Personnel Security Standard (BPSS) checks will be required.

This includes

• Employment history - Three years to date of employment referencing
• Identity verification
• Along with A Basic Disclosure and Barring Service (DBS) check.

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28days annual leave every year on top of public (bank) holidays, increasing to 32days after five years.In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme – low-cost leasing of electric and low emission vehicles.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.

• Location Civic Offices, 1 Saxon Gate East, Central Milton Keynes, Buckinghamshire, United Kingdom

Milton Keynes City Council l Civic l 1 Saxon Gate East l Central Milton Keynes l MK9 3EJ