Are you passionate about building strong customer relationships and ensuring service excellence? We are recruiting for a Supplier / Service relationship Manager to join our team to deliver high-quality incident assurance across a B2B environment.This role is about assuring service performance, managing expectations, and maintaining trust through effective supplier management.
Key Responsibilities

• Act as the primary liaison between our organisation and our provider
• Manage relationships across a Supplier Relationship Management (SRM) model
• Ensure incidents are tracked, resolved, and communicated effectively
• Collaborate with internal stakeholders to uphold service standards
• Provide assurance reporting and insights to senior leadership

Who We're Looking ForWe're seeking someone with:

• Civil Service or Financial Services experience
• Background in Contact Centre operations or Service Assurance
• Strong stakeholder management and communication skills
• A proactive, relationship-focused mindset

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