Subsidence Desk TechnicianHybrid/ Remote£28,000 - £34,000 Were working with a well-established Loss Adjusting business who are looking to strengthen their specialist Subsidence function with the addition of an experienced Desk Technician. This is an opportunity to join a quality-driven Claims Management organisation with a strong reputation across domestic and commercial Property losses, offering genuine long-term development within the Subsidence space alongside full exam and study support.The Role You will play a key part in supporting the Subsidence team with the effective handling and progression of claims from first notification through to resolution. This will involve developing technical knowledge across subsidence losses and applying policy cover in line with insurer philosophy, service levels and internal standards. Daily responsibilities will include:Supporting the Subsidence team and wider operational divisionsUndertaking triage calls to determine validity of subsidence claimsIdentifying whether site investigations are required at point of visitPreparing reports within agreed SLAsMaintaining strong communication with both internal stakeholders and external partiesProcessing and proactively progressing claims in line with client requirementsReviewing, amending and updating claims on internal systemsResponding effectively to changing client and business demandsAbout You Were keen to speak with individuals who have experience within a similar technical claims or subsidence environment and are confident handling challenging or sensitive conversations. You will ideally have:Previous experience within Property or Subsidence ClaimsCert CII, Cert CILA, BDMA or working towardsStrong written and verbal communication skillsExcellent customer service capabilityGood technical and problem-solving abilityStrong administrative skills including Microsoft OfficeThe ability to manage your own workload with minimal supervisionHigh attention to detail and a quality-driven approachConfidence to be assertive and persistent where requiredWhats on OfferDiscretionary company bonusHybrid working following probation25 days annual leave rising to 30 with serviceAdditional day off for your birthday5% contributory pensionPrivate healthcareDeath in ServiceEnhanced family leave and sick payElectric Vehicle schemeCycle to Work scheme24/7 GP accessHoliday purchase schemeCareer development and progression opportunitiesJBRP1_UKTJ