The NCG Higher Education Centre is part of NCG, one of the UK’s largest and most inclusive education groups. Based in London, the Centre delivers a range of higher education programmes designed to equip students with the necessary skills, knowledge and confidence to succeed in their chosen careers. Our mission is to make higher education accessible, flexible and relevant, while fostering academic excellence and professional growth within a supportive, diverse learning community. Purpose of the role The post-holder will be responsible for a range of administrative duties relating to the maintenance of student records. They will work collaboratively within the team and with colleagues across Student and Academic Services to ensure that Student Records functions effectively support the work of the institution. Main duties and responsibilities

Maintain accurate and up-to-date student records, including programme and module data, progression outcomes, withdrawals and interruptions. This includes general record management, preparing data for statutory returns, attaching modules, creating assessment cohorts, and producing documentation for Award Boards. Support the Student Records Lead in managing and delivering the team’s workload, taking on delegated responsibilities and deputising for the Team Lead during periods of absence. Regularly review, monitor and verify student records to ensure the accuracy, consistency and integrity of all data held. Provide proactive support to other Records teams within Student and Academic Services, particularly during peak workload periods. Undertake additional duties as required by the Student Records Lead to support Student and Academic Services, including assisting with graduation ceremonies, registration, and clearing activities. Uphold the security and confidentiality of all student record data managed within the section, complying fully with data protection requirements. Support the Student Records Lead during the exam board periods by proactively assisting with the coordination of activities, ensuring student records are accurately updated, validated and maintained in line with Exam Board decisions. Coordinate responses to requests from students and colleges for amendments to student records, providing guidance on the implications of changes and advising on relevant policies, including NCG HE Centre Regulations and Student Loans Company rules. Ensure the timely and accurate maintenance of enrolment, registration and fee records within the student database, as directed by the Student Records Lead. Assist the Student Records Lead in producing timely and reliable management information for use by the other teams. Contribute to an effective student data journey by working proactively with other teams and managers to support accurate processes and positive student experience.

Standard Responsibilities for all positions in the NCG HE Centre:

Participate in any staff review/performance management processes involving the identifying and meeting of training needs for self and others. Take appropriate responsibility to ensure the health and safety of self and others. Pursue the achievement and integration of equal opportunities throughout all activities. Undertake any other tasks and responsibilities appropriate to the level of this post. Comply with all NCG HE Centre policies and procedures. NCG is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share and promote this commitment.

Why Join Us Joining NCG HE Centre means becoming part of a forward-thinking institution where innovation, inclusion, and impact drive everything we do. You’ll work alongside a passionate team of academics and professionals who are committed to empowering learners and transforming lives through education.

Generous Annual Leave (5.6 weeks) + Bank holidays

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