Overview Are you passionate about improving student experience, engagement and success? Do you have the vision and leadership skills to shape institution-wide approaches to retention and student support? We are looking for a proactive and collaborative Student Engagement Manager to join our Student Success Team. As the Student Engagement Manager, you will play a central role in implementing our new College-wide Student Engagement and Retention Strategy. You will also lead a team of Student Engagement Officers, overseeing their coordination, performance and professional development. Working closely with the Head of Student Success, you will act as a subject matter expert on student attendance and engagement, working in partnership with colleagues across Registry, IT, academic schools and central services. Your ability to analyse data, influence strategic decision-making and drive improvements will directly support the continuation, completion and success of our diverse student body. We’re looking for someone who can bring both strategic insight and operational confidence. You will have:

Strong understanding of the needs of a diverse student body and current issues in the higher education sector Knowledge of student attendance requirements and engagement policies Excellent organisational skills with the ability to prioritise across multiple areas and lead a busy service Experience using student record data and engagement management systems

You will also be a strong people manager, able to build a team and skilled at building relationships with a wide range of stakeholders, and a confident communicator through a variety of media. Responsibilities

Lead and develop the Student Engagement Officers, overseeing coordination, performance management and professional development. Implement and monitor the College-wide Student Engagement and Retention Strategy. Collaborate with stakeholders across Registry, IT, academic schools and central services to improve attendance and engagement outcomes. Analyse data to inform strategic decisions and drive service improvements.

Salary and benefits £44,247 rising to £50,379 per year, Grade 7 on the College's London Pay Scale which includes a consolidated London Weighting Allowance. Benefits of working at Birkbeck: a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements, generous benefits in the HE sector, and being located in the heart of Bloomsbury, Euston, London. Contract Full time, permanent contract (35 hours a week), flexible and hybrid working pattern offered. Please submit an application form and statement for consideration. Closing date: Wednesday 25 March, interview date: Tuesday 14 April 2026. Enquiries If you would like to know more about the role, please contact Suzie Morris, Director of Education and Student Experience, at s.morris@bbk.ac.uk If you have difficulty using the recruitment portal, please contact jobs@bbk.ac.uk providing your name and the job reference number of the position. Only formal applications through the online system can be considered. We welcome applicants from all sections of the community and backgrounds to apply www.bbk.ac.uk/jobs. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes. #J-18808-Ljbffr