Strategic Account Manager (FinTech SaaS)

Hybrid (London HQ)

Salary: £80,000 - £85,000 + £50,000 OTE

Join a well-established enterprise in the FinTech Space!

A high-growth enterprise SaaS business is hiring a Strategic Accounts Manager to join its expanding Customer Success team. This is a remote role supporting a portfolio of high-value enterprise clients, with a strong focus on retention, renewal, and revenue expansion.

You’ll manage a small number of strategic accounts, working closely with senior stakeholders to ensure long-term value, increased platform adoption, and continued commercial growth.

The Role:

• Own and manage 10-14 enterprise accounts valued at approximately £500K ARR each
• Managing an average order value of £150,000 dealing with established financial organisations
• Drive customer retention, renewals, upsell, and cross-sell opportunities within existing accounts
• Act as the primary post-sale relationship owner, following the Sales handover
• Deliver a high-touch, bespoke customer experience tailored to each client’s needs
• Identify opportunities to increase spend and expand usage across the platform
• Partner closely with Sales, Product, and Support teams to ensure customer success and commercial outcomes
• Maintain a proactive, sales-driven mindset while delivering exceptional customer service

What’s in it for You?

• Competitive Base Salary Upto £80,000!
• Joining a Hyper-growth Software Scaleup!
• Pension Plan & Salary Sacrifice Arrangements
• Healthcare benefits - medical insurance, dental insurance and vision plans & Life Insurance
• 25 days annual holiday entitlement

What We’re Looking For:

• 3+ years’ experience in Account Management or Customer Success within a SaaS environment
• Proven experience working with enterprise customers and complex stakeholder groups, managing a smaller number of high-value accounts with deep, consultative relationships
• Experience with enterprise SaaS deal sizes averaging £150,000+
• Strong commercial acumen with a clear focus on renewal and expansion revenue
• Articulate, energetic, and confidence whilst engaging senior-level clients and personnel
• Comfortable balancing customer advocacy with revenue responsibility

This is an opportunity to join a scaling enterprise SaaS organisation where Customer Success plays a critical role in revenue growth. You’ll have ownership, autonomy, and the chance to work closely with high-profile clients while progressing your career in a commercially focused Customer Success function. If this is something you see yourself pursuing, get in touch ASAP!