WHO ARE WE?Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre.From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it.At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who's ready to make an impact, this could be the perfect role for you.WHAT WILL THIS ROLE INVOLVE?As a Store Manager you will be responsible for a strong team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on financial KPIs, including wages, wastage and shrinkage will form a key element of the role, together with non-financials such as customer service/feedback, internal audit and standards and compliance.WHAT WILL YOU BE RESPONSIBLE FOR?Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyaltyDrive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upsellingEnsure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where requiredManage and minimise all controllable costs efficiently and within planned budgetsBuild strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relationsRecruit, develop and retain high calibre colleagues that reflect the Ryman and TPRG Values and Behaviours.Ensure the effective planning of store resource in order to profitably operate the store within agreed budgetsDrive a culture of coaching and development within the store?WHAT WOULD WE LIKE TO SEE IN YOU?Passion for the Ryman Brand and our associated companies Passion for exceeding customer expectationsEnthusiastic, driven and focused on achieving results Self-motivated with an ability to work well independently and as part of a teamConfident approach towards maximising sales opportunities Ability to handle multiple tasks and challenges whilst meeting deadlinesAbility to adapt to change, every day is different and the pace is fastWillingness to \"roll up your sleeves\" and get stuck inCommercial awareness with a confident approach towards maximising sales and proactively seeking opportunitiesAbility to problem solve and propose effective solutionsStrong communication and collaboration skillsA dedication to learning and developing your own skills and those of your teamFlexibility towards working hours and locationA strong background in team managementWHAT WILL WE OFFER YOU?A passionate, dynamic team where your growth, ideas, and impact matterA competitive pay packageCompany pension scheme with the option to enhanceGenerous holiday allowance including an extra wellbeing day that gives you time to rechargeTraining programme to help you excel in your roleOpportunities through our apprenticeship programs to keep building on your skillsAccess to mental health first aiders, wellness sessions, and support groupsExclusive discounts across all of our brands and through our benefits hubCycle2Work schemeLong service and recognition awardsColleague referral schemeCompany and team social eventsRyman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.JBRP1_UKTJ