Job Description

Position: Store Manager (40 hours per week)

Location: Tumi Store, 55 Brompton Road, London SW3 1DP

Availability: January 2026

Job Purpose

As the store manager, you will be responsible for working closely alongside Area Manager for TUMI in leading the store to exceed sales targets.

You will manage and co-ordinate the daily operations of the store and the daily activities for the sales staff engaged in promoting and selling products to ensure customer satisfaction, maximizing sales by building a high-performance team, ensuring a consistent superior customer service, and enhancing TUMI’s brand image in the market.

Sales

Duties and Responsibilities

• Achievement of sales, profit and strategic objectives.
• Meet and exceed sales plan for the store within defined budgets.
• KPI development, enhancement, tracking and follow-up.
• Development of sales and profit initiatives to develop the business.
• Recommendation and execution of special events.
• Delivery of high footfall conversion.
  
  

Customer Service

• Ensure superior customer service through in-store expertise, building relationships through clienteling, and attention to customers and development of staff.
• Convey the importance the TUMI customer experience and the TUMI difference.
• Ensure that everyone in the store is well trained on all TUMI products and services via TUMI Express/University.
• Exceed the company Mystery Shopping results.
• Ensure that you and the team reflect the values of the brand and demonstrate passion for TUMI.
  
  

Human Resources

• In co-operation with the area manager, hire the best; attracting and recruiting high caliber and talented staff.
• Train, coach, develop and motivate to retain staff.
• Measure staff performance and controls disciplinary, capability and attendance procedures.
• Schedule staff efficiently in compliance with payroll budget using skills and specialties most appropriately in the best interest of the store.
• Implement and follow HR procedures and policies and send timely and precise info for payroll process.
  
  

Retail Operations

• Ensure that that everyone is fully trained on the store processes and procedures via The Coach
• Optimize stock and merchandising and propose appropriate category mixes to maximize sales and sell-through.
• Inventory management and regular stock control.
• Oversee strong compliance with and adherence to each company operational policy and procedure (cash and banking, opening and closing, health and safety, etc.).
• Oversee strong compliance of company operational policy with local legislation.
• If applicable, observe specific local requirements relating to the trading environment.
• Maintain all required paperwork meeting the required deadlines.
• Maintain permanent store cleanliness and appearance to offer a customer friendly environment.
• Ensure that repairs are handled in a professional way with precise follow-up.
• Initiate changes to improve the business.
• Ensure product price accuracy, transfers of stock and daily/weekly/monthly feedback reports.
• Ensure proper maintenance of equipment, including fire alarms, register, HVAC, etc.
• Participate in calls with the HO team on performance.
  
  

Merchandising And Visual Merchandising

• Maintains store and window presentation and visual merchandising in accordance with defined standards.
• Ensures thorough preparation and implementation of promotions and correct use of promotional POS materials.
• Makes suggestions on VM to adapt to local customer profile.
• Maximizes all local marketing opportunities.
• Ensures PR and protection of company image.
• Minimise stock losses through company stock prevention procedures.
  
  

Security

• To Ensure that any security issues are acted upon where possible, and reported to Management.
• To remain vigilant when dealing with stock and monies ensuring that Company procedures are always adhered to.
  
  

House Keeping.

• Maintain high standards at all times within the store.
• Ensure that cleaning is carried out daily, and look after all fixtures, fittings and stock.
  
  

Operations/Administrative Duties.

• Handle telephone enquires in a polite, helpful and efficient manner; and ensure all messages are communicated.
• Ensure all customer enquires/orders are communicated to Head Office in accordance with Company Procedures.
• Open and close the store following company procedures.
• Carry out Stock and personnel administration as directly by Management..
  
  

Communication

• Communicates in a clear, concise and understandable manner and listens to other.
• Updates colleagues on business performance, new initiatives and other pertinent issues.
• Keeps abreast of local and new market trends in the retail industry, of customer preferences and monitors local competition and shares this information, and makes recommendations to management.
• Oversees compliance with all company policies and standards.
• Complies with personnel dress code and grooming in-line with company policy.
• Acts as an ambassador of the company and for its brands.
  
  

Health & Safety

• Ensure that any accidents and potential dangers to staff or customers are acted upon where possible and reported to Management.
• Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within the store.
  
  

Additional Responsibilities

Other skills that are required are: the ability to constantly stand, bend and lift heavy luggage; computer literacy; ability to work under pressure; ability to be a self-starter and to come up with new ideas on a continual basis; team player and motivator; management skills; target driven; brand sensibility; fluent in English; flexibility; ability to frequently travel within London during the working week; and the ability to travel international a couple of times a year if appropriate

Skills Required

• Constant standing, bending, frequent lifting of luggage up to 15 kilos
• Computer literate
• Previous experience in retail essential
• Ability to work under pressure
• Team player and motivator
• Management skills
• Target driven
• Planning skills
• Brand sensibility
• Good command of English
• Flexibility