At Dunelm, we’re all about helping people feel truly at home—now and for generations to come. That’s not just something we say; it’s something we live and breathe in every store, every day. We’re looking for a Store Coach to run our South London store. Someone who’s got a head for operations, a heart for people, and a passion for creating brilliant customer experiences—no matter how or where our customers choose to shop. What you’ll be responsible for

Customer Acquisition – Grow our local presence, boost social media following, encourage e‑receipts, and find smart ways to bring new customers through the door and keep them coming back. Customer Obsession – Coach and empower hosts to deliver a seamless, multi‑channel shopping experience—from mobile point‑of‑sale to virtual consultations. Champion a Customer‑First mindset to help the team deliver consistently great service and strong NPS results. Trading Mindset – Spot opportunities, act fast, and keep the store looking its best. Work closely with the Deputy Manager and Team Leaders to bring campaigns to life and maintain high standards. Process & Compliance – Manage click & collect, stock loss prevention, compliance, health & safety, and audit standards to ensure the store runs smoothly and safely. Empower the Team – Inspire leaders to think like owners, nurture talent, build succession plans, and work with the Regional Coach and People Lead to grow the team.

What we’ll look for

Natural leader who brings out the best in others with empathy, not ego. Customer‑obsessed – genuinely cares about making every shopping experience personal, easy, and enjoyable. Great coach – loves helping others grow and isn’t afraid to roll up sleeves and lead by example. Commercially curious – spots opportunities, acts on them, and stays focused on what’s next. Process‑savvy – highly organised, detail‑focused, and keeps behind‑the‑scenes operations running smoothly. Community‑mindful – values local connections and brings the store into the community. Culture‑builder – brings new ideas and helps build a team that’s as diverse and dynamic as our customers.

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