Store Maintenance and Facilities Coordinator | London

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role purpose

We are currently recruiting for a Store Maintenance & Facilities Coordinator to sit within the European Store Planning team. Based at one of our London or Paris Offices, you will work closely with internal teams to lead store maintenance and minor works projects across the European zone which consists of over 100 stores and counter spaces. This role is both administrative and hands-on, requiring daily involvement in both strategic planning and the operational execution of maintenance tasks.

Role responsibilities include, but are not limited to –

· Lead all preventive, reactive and cosmetic maintenance works across Aesop store and office environments.

· Regularly visit stores and offices to inspect maintenance standards, identify potential issues, and engage with store teams to understand their maintenance needs.

· Conduct daily reviews of maintenance requests, prioritise tasks, and deploy resources to address reactive and planned maintenance needs efficiently.

· Be the main contact point for retail teams to log requests through our ticketing platform. You will be the first point of contact for emergency maintenance issues and ensure rapid response and resolution to minimize operational disruptions.

· Provide regular reports on maintenance activities, budget status, and project progress to internal teams, using insights to drive process improvements.

· Project manage assigned minor works projects, from concept through to practical completion, respecting approved budget and timelines.

· Coordinate an annual survey of European stores and counters, noting any immediate changes updates required, plan the action of these accordingly. Top performing doors will be inspected on a quarterly basis.

· Responsible for the storage and logistics of our retained FF&E items at key warehouse locations across Europe. You will manage the retained item list, ensuring pieces are accurately documented for potential reuse in future store openings and refurbishments.

· Ensure all maintenance work meets the highest quality standards and complies with local regulations and safety standards, challenging works that are not in line with Aesop design and sustainability principles.

· Establish long lasting, precise and cost-effective partnerships through commercial agreements with maintenance contractors across each European country.

· Continuously assess and improve maintenance procedures and practices, seeking efficiencies and enhancements in workflow and service delivery.

This is a full-time position operating with a hybrid working pattern, attending Aesop’s London Bridge-based Head Office three days per week. We are also open to receiving applications from Paris-based candidates, who if successful, would work on the same hybrid pattern from our Paris Head Office, situated in the 11th arrondissement.

What we are looking for

· A background in design, architecture, construction or facilities management.

· Proven experience in a coordination role or similar.

· Highly organized, proactive and detail oriented.

· Sound technical knowledge of construction and service installations.

· Solid financial acumen with demonstrated experience in budget management and cost control.

· Proven stakeholder management with a solution-oriented approach.

· Experienced in tracking projects and expenses.

· Strong written and verbal communication skills.

· Proficient in Microsoft Office and Adobe Creative Suites

· Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives

· Commitment to fostering an inclusive and psychologically safe work environment

What’s on offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include -

· Flexible, hybrid working pattern

· Generous product discount allowance and bi-annual complimentary product allocation

· Paid volunteering allowance for all employees

· Bonus opportunity based on personal, and business, performance

· Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities

· Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer hours options.

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.

#LI-Hybrid