Specialist User Researcher (Openreach Design Practice) (Martlesham Heath, Ipswich, United Kingdom)Hybrid 3 days a week together out of Ipswich Adastral Park site (flexible 2 days remote wherever).About OpenreachOpenreach Limited is a wholly owned subsidiary of BT Group. We look after the copper wires and fibre cables that connect homes and businesses to phone and broadband. Our customers are the 650+ communications providers who sell phone and broadband services to these households and businesses.Why this job mattersWe’re on an exciting journey to embed user-centred design at the heart of Openreach Technology. As a relatively new function, our User Experience team is playing a pivotal role in shifting the organisation from business-led to user-led design practices. This is where you come in.As a User Research Specialist, you’ll be instrumental in shaping and evolving our UX research capability. You’ll lead the development of our research practices and processes, working closely with UX Designers and key stakeholders across a variety of projects and programmes. Your work will help demonstrate the value of UX through robust, multi-method research that uncovers real user needs and drives better product decisions.You’ll translate complex business and design questions into clear research strategies, delivering actionable insights that shape product direction and enhance the end-us...