Job Description

Soft Services Trainer – Healthcare

Compass Group | Addenbrookes Hospital |

Are you passionate about developing people, raising standards, and making a real impact in healthcare?

We’re looking for an experienced Soft Services Trainer to deliver high-quality, practical and classroom-based training to domestic, housekeeping and patient dining teams within a hospital setting. This is a varied and hands-on role where you’ll play a vital part in ensuring colleagues are confident, compliant and delivering excellence every day.

What you’ll do

• Deliver engaging training across all shifts, supporting a 24/7 hospital environment
• Lead onboarding, refresher and development training for frontline staff, supervisors and managers
• Train teams in healthcare cleaning standards, infection prevention, waste management, linen handling and safe systems of work
• Coach colleagues on the floor, reinforcing best practice and building confidence
• Conduct competency assessments, maintain training records and ensure regulatory compliance
• Support audits, introduce new processes or technologies, and act as a subject matter expert
• Coordinate training schedules, resources and training room bookings
• Work closely with managers and stakeholders to drive continuous improvement

Who you are

• Experienced in delivering training or coaching within healthcare, hospitality, soft services or FM
• Confident communicator who can engage and motivate a xsrmqjs diverse workforce
• Organised, flexible and comfortable working in a fast-paced, operational environment
• Knowledgeable in infection control and safe cleaning practices (or willing to learn)
• Passionate about quality, safety and developing others

Desirable qualifications

• Train the Trainer / Level 3 Award in Education & Training
• Health & Safety certification (e.g. IOSH)
• Cleaning or soft services qualifications (e.g. BICSc, City & Guilds)