SMR Engagement Specialist

2 Days Old

Description
Motability Operations are currently recruiting for a SMR Engagement Specialist to join our team in Bristol on a full-time, permanent basis. In this role, you will manage complex SMR complaints, escalations, and Vehicle Off Road cases, ensuring swift, transparent resolution with OEMs, dealers, and internal teams. Acting as the key liaison for OEMs and dealers, you'll resolve conflicts, influence outcomes, and uphold service standards. You'll track cases, coordinate escalations, and identify root causes to drive continuous improvement and reduce downtime.
Qualifications
You're a confident, proactive problem-solver who thrives in fast-paced, multi-stakeholder environments. Calm under pressure, you combine diplomacy with assertiveness to resolve complex issues and build trust. You communicate clearly, influence effectively, and bring strong negotiation and relationship skills. Your analytical mindset and attention to detail help you identify root causes and drive continuous improvement. Above all, you take ownership, act with integrity, and are committed to delivering exceptional service outcomes.
Minimum criteria: Proven experience in service, maintenance, and repair (SMR) operations or a related automotive environment Strong background in complaint handling, case management, and issue resolution Excellent communication, negotiation,...
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Location:
Bristol
Salary:
not provided
Job Type:
FullTime
Category:
Admin, Office, Secretarial & PA

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