Site Service Estimator and Technical Support

Location: Cheddar

Salary: £35,000 per annum, depending on experience

The Role

To provide technical support and accurate estimations for site service work including repairs, installations, and maintenance projects. This office-based role is pivotal in ensuring service efficiency, technical accuracy, and client satisfaction by working closely with the Site Service team, engineering staff, and customers.

Key Responsibilities

* Review and assess service job requirements, preparing detailed cost estimates for repair, maintenance, and installation projects. * Provide technical support to the Site Service Engineers and customers, including troubleshooting advice, product support, and recommendations. * Liaise with customers to clarify technical requirements and ensure service expectations are met. * Interpret site visit reports and engineer feedback to create job scopes, parts lists, and labour requirements. * Prepare and maintain documentation including quotations, job briefs, and technical data sheets. * Assist in the coordination and scheduling of site works based on resource availability and job priority. * Ensure compliance with Health & Safety, regulatory standards, and internal procedures during all project planning and support activities. * Support continuous improvement by identifying recurring technical issues and recommending solutions or training needs. * Work collaboratively with the Site Service Manager to ensure the smooth delivery of services and customer satisfaction. * Perform other relevant office-based technical duties as required by the Site Service Manager.

Skills and Qualifications

* Experience in a technical/engineering support or estimating role (within a similar industry). * Strong mechanical and electrical engineering knowledge. * Familiarity with electric motors, gearboxes, pumps, and inverters (essential). * Working knowledge of three-phase systems; understanding of drives and control systems (advantageous). * Ability to read and interpret technical drawings and service reports. * Excellent communication skills for both customer and internal team interaction. * Strong attention to detail and a methodical, problem-solving approach. * Proficiency in Microsoft Office. * Previous experience supporting a field service or engineering team (advantageous). * PLC experience is a plus but not essential.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.