Shop Manager - Lisburn Road

2 Days Old

Shop Manager Lisburn Road Reports to:Retail Support Manager Hours: 35 hours per week (Full-time, Tuesday Saturday) Location:559 Lisburn Rd, Belfast BT9 7GQ Campaign Service/Cause: Retail Remuneration:£25,098.19 per annum Overall Purpose of Post The Shop Manager will proactively train, develop and motivate a team of staff and volunteers, leading from the front to drive sales and profit. The role is responsible for creating an excellent shopping experience from high merchandising and display standards to offering outstanding customer service. The Shop Manager will also manage backstage operations, including sorting donations and preparing stock for sale, whilst also completing weekly admin reporting and processes according to financial and security policies. Key Responsibilities Finance and Security Drive sales and control costs to ensure that sales and profit targets are achieved. Review Profit and Loss report and action recommendations to drive profit. Ensure cash handling, banking and till procedures are adhered to in accordance with the Cancer Focus NI cash and security rules. Complete End of Day till procedures and report any significant discrepancies to the Retail Support Manager and Retail Admin Officer. Upload all weekly admin to SharePoint Retail files and report any anomalies to the Retail Admin Officer. Ensure shop is opened and adequately staffed during trading hours. Act as a Key Holder and ensure premises are properly secured and maintained. Commercial Review weekly departmental sales and action any required layout changes. Maintain high standards of merchandising and display. Provide excellent customer service and promote best practice within the shop. Implement seasonal layout and window displays to maximise sales. Ensure Cancer Focus information leaflets are on display and easily accessible. Operations Encourage donations and prepare stock to ensure that the shop is stocked to agreed levels. Price stock to return maximum income for the shop. Maintain a well organised and tidy backstage area. Order stationery and equipment supplies through the Retail office. Liaise with Retail Office for donation collections or deliveries. Human Resources Train and develop a team of staff and volunteers to a high standard. Write and conduct annual appraisals for Assistant managers. Ensure new starter induction training is complete and follow up with regular probationary reviews. Participate in all relevant training and initiatives provided by the charity. Be prepared to work at various locations as required. Gift Aid Promote donor sign-ups for gift aid and accurately input all gift aid donor personal details, ensuring compliance with data protection policy. Process gift aid items with correct individual barcode and price accordingly. Review weekly Gift Aid report and follow up with required actions. Management Reporting Review Weekly Sales Summary and ensure totals are accurate. Review Profit and Loss accounts to track shop performance. Analyse Departmental sales and make commercial decisions to drive sales. This Job Description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder. Person Specification The below specification shows the essential skills, abilities, knowledge and/or qualifications required to be able to carry out the duties of this post. Therefore, please address in a covering letter, each criterion listed in the specification, drawing upon all of your experience, whether at work of on a voluntary basis. Essential Criteria Experience 1 years management or supervisory retail sales experience in the fashion / clothing trade Experience of dealing with customers and providing excellent customer care Cash handling and till experience. Skills Excellent communication and interpersonal skills Numerate with the ability to analyse sales reports and manage weekly administration processes Ability to manage, motivate and train staff and volunteers Good merchandising and display skills IT proficient, including in the use of spreadsheets and databases. Personal Qualities Friendly and outgoing approach Ability to work well within a team Ability to use own initiative Enthusiasm, drive, and commitment to continuous improvement. Other Flexibility to cover holidays and sick leave as required. Desirable Criteria Experience Experience of working in charity retail Experience of managing and training Volunteers in a charity retail environment. Additional Information Terms and Conditions of Employment Successful applicants must provide proof of their right to work in the UK. (This will be evidenced in the first instance by being in possession of a British or Irish passport or a valid UK Work Permit). Due to the activities of the role, the successful applicant will be required to undergo a basic AcessNI check. Applicants who have a criminal record will be treated fairly and not discriminated automatically because of a conviction or other information revealed. Applicants with criminal records will be reviewed in line with Cancer Focus Northern Irelands policy on the recruitment of Ex-offenders Satisfactory reference checks. 12 months probationary period. Evidence of relevant academic and professional qualifications. Evidence of appropriate vehicle documentation (i.e. driving licence and insurance cover) must be provided where the role necessitates travel on company business in own vehicle. Benefits Flexible working policy 25 days Annual Leave, plus shop closure days (pro rata for those working less than 35 hrs per week) 2 additional days of annual leave after 5 years service and a further 3 days after 10 years service Enhanced Maternity / Adoption Pay Enhanced Occupational Sick Pay Scheme Contributory Pension Scheme Cycle to Work Scheme Mileage Allowance at the prevailing HMRC rate Life Assurance Healthcare Plan Disability Cancer Focus NI is an Equal Opportunities Employer and all applications are dealt with in accordance with the Disability Discrimination Act. A person is disabled if they have, or have had, a physical or mental impairment which has, or has had, a substantial and long-term adverse effect on your ability to carry out normal day to day activities. If you consider yourself to have a disability relevant to the position for which you are applying, please contact us so that we can process your application fairly, make any specific arrangements for your interview, and make any necessary reasonable adjustments or adaptations, or provide any aids to assist you in completing the duties of the post if appointed. Equal Opportunities Cancer Focus NI is an Equal Opportunities Employer and all applications for employment are considered strictly on the basis of merit. Application Process The closing date/time for submission of CV and cover letter is 5.00pm, 10th April 2026. Interview dates: 16th April 2026. If you would like to apply for this role, please submit an up-to-date copy of your CV and cover letter before this date/time to: or, mailed to: Human Resources, Cancer Focus NI, 40/44 Eglantine Avenue, Belfast, BT9 6DX We cannot accept applications received after the closing date/time. Guidance Notes on Applying for our role Please ensure your CV is up-to-date and accurate. Cancer Focus NI will not make assumptions from the title of your post(s) or the nature of any employing organisation(s) as to your skills and experience gained. If you do not provide sufficient detail, including the appropriate dates needed to meet any eligibility criteria, your application may be rejected. ONLY the details provided by you in your CV and cover letter will be used for determining your eligibility for the post/shortlisting purposes. Skills: Retail Management Retail Supervision Charity Retail Customer Service Retail Admin Till Operation Fashion Merchandising Benefits: Flexible Working Policy 25 days annual leave, plus statutory days Contributory Pension Scheme Life Assurance Healthcare Plan Cycle Scheme
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Location:
Belfast
Job Type:
PartTime
Category:
Retail | Store Management

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