ServiceNow Technical Architect

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Role/Job Title: ServiceNow Technical Architect Work Location: London, UK ( 2 to 3 days) Any Other Working Conditions Travel/On-call/Shifts UK working hours, on call for high priority incidents The Role ServiceNow Technical Architect Required Technical Skill Set ServiceNow, ITSM Modules, SNVA, and other ServiceNow modules Desired Experience Range: 8+ Your Responsibilities Understand solution for the implementation or maintenance of the ServiceNow platform
Work with Architect and customers for the technical requirements, document them, play back and baseline
Develop a design aligned with the Architecture (if applicable) and technical requirements
Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements
Perform sprint activities (if agile) with the customer and the team: Develop User Stories from the requirements
Estimate effort, work with the product sponsor to prioritize the user stories
Do sprint planning
Assign sprint activities to the team

Advise best practices and provide technical solutions and/or workarounds for issues/requirements
Track and share the status of sprint/user stories with the Project Manager
Identify and manage risks and challenges
Ensure the quality deployment of the product as per the design
Ensure the security and resilience of the components as per the design
Your Profile Essential Skills/Knowledge/Experience Experience as a Technical Architect in ServiceNow
Experienced in ITIL process definition, integration solutions, understanding architecture solutions
Understanding customer business requirements and converting them to functional requirements
Responsible for reviewing requirements for accurate estimation
Experienced in leading at least a couple of implementation projects in ITSM area and one complete implementation lifecycle for ServiceNow
Expertise in ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, orchestration, operational activities, project management expertise
Review, do proactive analysis, and resolve application issues as needed
Mentor and share technical knowledge/guidance to the team
Very good ITIL process knowledge and ability to evaluate and bring out correlations and impacts with respect to customer requirements and ITIL/industry standards
Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist, and ITIL V3 Foundation
Should possess good knowledge in Agile/Scrum methodology
Desirable Skills/Knowledge/Experience Handles customer meetings and provides weekly/monthly reports for customer as well as TCS management
Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges, and impacts
Excellent team management skills to manage the project team and members
Participate and provide feedback during planning meetings (i.e., pre-iteration and retrospectives)

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Location:
Birmingham
Salary:
From £600 to £650 per day
Job Type:
FullTime
Category:
IT;IT

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