Required Experience & Qualifications

• 15+ years of overall IT experience, with strong background in enterprise system design and large-scale architecture.
• 10+ years specialized in ServiceNow + TNI architecture, including hands‑on experience with telecom inventory models.
• (TNI includes inventory, rack design, capacity, equipment modeling, fiber/circuit mapping, etc.) [learning.s...icenow.com]
• Strong expertise across ServiceNow telecom ecosystem: TNI, CMDB, Discovery, Service Operations, ITOM, CSM, FSM/FSL.
• Proven experience designing integrations between ServiceNow and OSS/BSS systems.
• Experience defining data models for network equipment, logical circuits, racks, capacity, and telecom topology.
• Strong communication and stakeholder management skills, including experience presenting to senior executives.
• ServiceNow certifications preferred:
• Certified System Administrator
• CIS (any Telecom/CMDB/Discovery/CSM/ITSM modules)
• CAD
• CTA (preferred)

Preferred Skills

• Experience in telecom network modeling, network topologies, fiber/circuit provisioning, and network operations.
• Familiarity with AI features in ServiceNow—Predictive Intelligence, Automation Engine, AIOps.
• Understanding of cloud (AWS/Azure/GCP), microservices, and enterprise integration patterns.
• Hands-on experience with pre-sales, estimation, and solution shaping for large telecom RFPs.