Experience : 10 Years Role Summary The ServiceNow Technical Architect is a key leadership role responsible for designing and guiding the implementation of scalable secure and high‑performing ServiceNow solutions. This position involves collaborating with business and technical stakeholders to translate complex requirements into architectural blueprints that drive efficiency, innovation and platform excellence. Key Responsibilities Architectural Leadership Lead the design and architecture of complex ServiceNow solutions ensuring alignment with enterprise architecture standards, best practices and strategic objectives. Develop both high‑level and low‑level technical designs providing architectural guidance throughout the implementation lifecycle. Platform Strategy & Roadmapping Define and maintain the strategic roadmap for the ServiceNow platform, identifying opportunities for leveraging out‑of‑the‑box features, integrations and innovative customizations. Technical Advisory & Governance Act as a subject matter expert and trusted advisor to clients and internal teams on platform capabilities, performance, scalability and security. Establish governance frameworks to ensure technical consistency, integrity and adherence to platform best practices. Requirements Analysis & Solution Design Collaborate with business stakeholders to capture and analyze requirements, translating them into robust architectural solutions and detailed design documents. Cross‑Module Expertise Provide architectural guidance across multiple ServiceNow modules including:

Integrated Risk Management (IRM): Policy Management, Compliance & Audit Management, Vendor Risk Management, Business Continuity Management. Security Operations (SecOps): Vulnerability Response, Security Incident Response and Security Dashboards. IT Service Management (ITSM). IT Operations Management (ITOM). Customer Service Management (CSM).

Integration Design Architect and oversee the implementation of complex integrations between ServiceNow and other enterprise systems using REST, SOAP, JDBC and MID Server technologies. Technical Oversight & Quality Assurance Provide technical direction to development teams ensuring compliance with design patterns, coding standards and performance guidelines. Conduct code reviews, ensure solution quality and oversee technical delivery milestones. Prototyping & Demonstrations Lead the creation of technical prototypes and conduct platform demonstrations to validate design concepts and illustrate capabilities to stakeholders. Performance Tuning & Optimization Identify and address performance bottlenecks, ensuring ServiceNow applications meet scalability and performance standards. Advanced Scripting & Development Demonstrate expert‑level proficiency in ServiceNow scripting (Server‑side JavaScript: GlideRecord, GlideSystem, UI Policies, Business Rules, Client Scripts, Script Includes) and custom application development. Agile Leadership Guide agile teams from a technical perspective, ensuring alignment of user stories and development activities with overall architectural goals. Platform Evolution Stay up to date with the latest ServiceNow feature releases and industry trends, applying new capabilities to optimize architectural designs and enhance client solutions. Required Skills & Experience Extensive experience as a ServiceNow Technical Architect or in a similar leadership role. Proven success in designing and delivering large‑scale ServiceNow implementations across multiple modules. Deep understanding of ServiceNow platform architecture, data model and security framework. Expertise in platform governance, performance tuning and security hardening. Hands‑on experience with complex integrations and enterprise‑wide deployments. Strong analytical, problem‑solving and stakeholder communication skills. Experience working in Agile environments and leading technical teams. Relevant ServiceNow certifications such as:

Certified Master Architect (CMA) Certified Technical Architect (CTA) Certified Application Developer (CAD) Certified System Administrator (CSA)

Platform / Tool Expertise

ServiceNow GRC (Governance Risk & Compliance) ServiceNow SecOps (Security Operations)

Qualifications Bachelors or Masters degree in Engineering, Computer Applications or a related discipline (B.E / BCA / MCA). ServiceNow Certified Consultant credential preferred. Key Skills APIs, Pegasystems, Spring, SOAP, .NET, Hybris, Solution Architecture, Service‑Oriented Architecture, Adobe Experience Manager, J2EE, Java, Oracle Employment Type : Full Time Vacancy : 1 #J-18808-Ljbffr