ServiceNow Architect
New Today
Focus: Enterprise Integrations | Telecom/Satcom
Location: Remote (UK-based)
Experience Level: 10-18 years
Role Overview
We are seeking an experienced Solution Architect with deep expertise in the ServiceNow platform and enterprise integrations within the Telecom/Satcom domain. This role will lead the design and delivery of scalable, resilient solutions across complex global environments.
You will combine strong technical leadership with the ability to engage stakeholders across business and technology functions, driving architectural excellence in fast-paced and evolving settings.
Key Responsibilities Architecture & Solution Design
Define and own end-to-end ServiceNow architecture aligned to telecom/satcom business processes and enterprise standards
Design scalable, secure, and maintainable solutions across ServiceNow modules (ITSM, ITOM, CSM)
Lead architecture decisions balancing performance, cost, and long-term sustainability
Enterprise Integrations
Architect integrations between ServiceNow and OSS/BSS, ERP, CRM, and network monitoring platforms
Design and implement integration patterns (Real Time, event-driven, batch)
Ensure high availability, low latency, and reliable data exchange across distributed systems
Telecom/Satcom Domain Alignment
Translate network operations, service assurance, and incident workflows into ServiceNow solutions
Integrate with telecom and satellite operational systems
Align solutions with frameworks such as eTOM, ITIL, and TM Forum standards
Stakeholder Engagement
Act as a trusted advisor to business and technical stakeholders
Facilitate workshops, design reviews, and governance forums
Collaborate across global, cross-functional teams
Governance & Best Practices
Establish architectural standards, integration patterns, and governance frameworks
Ensure compliance with UK/EU data protection, security, and regulatory requirements
Mentor engineering teams and promote best practices
Leadership & Adaptability
Lead through influence in matrixed environments
Navigate changing priorities while maintaining architectural integrity
Foster collaboration, innovation, and accountability
Required Qualifications
Bachelor's or Master's degree in Computer Science, Engineering, or related field
12-18 years of IT experience, including 5+ years in ServiceNow architecture
Proven experience in Telecom and/or Satellite Communications
Experience working within global, distributed enterprise environments
Technical Expertise
Strong ServiceNow platform expertise (ITSM, ITOM, CSM)
Integration technologies: REST/SOAP APIs, JSON, XML
IntegrationHub, MID Server
Event-driven architectures
Experience with OSS/BSS, network monitoring, ERP, CRM systems
Familiarity with Middleware (eg MuleSoft, Boomi)
Cloud platforms (AWS, Azure) and microservices architecture
Soft Skills & Leadership
Strong communication across technical and non-technical audiences
Ability to work effectively across cultures and time zones
High adaptability in dynamic environments
Influential leadership without direct authority
Resilience under pressure with a focus on delivery quality
Preferred Certifications
ServiceNow CSA/CIS
ITIL (v3 or v4)
TOGAF or equivalent
Success Metrics
Seamless integration of ServiceNow within telecom ecosystems
Increased automation and operational efficiency
High stakeholder satisfaction across global teams
Delivery of scalable, secure, and future-ready architecture
TPBN1_UKTJ
- Location:
- Oxford
- Salary:
- not provided
- Job Type:
- FullTime
- Category:
- IT