ServiceNow Solution Architect

Location: UK Security Clearance: SC required ideally

Overview

A client-facing ServiceNow Solution Architect role within a UK-based Digital Customer Experience practice. The role focuses on pre-sales, solution design, and end-to-end delivery of ServiceNow implementations across enterprise clients.

Responsibilities

Lead pre-sales and business development activities for ServiceNow solutions.

Own solution design, proposals, presentations, and contract support.

Act as the senior point of contact for client stakeholders up to C-suite level.

Design and deliver ServiceNow solutions aligned to business and customer experience goals.

Work closely with internal sales, delivery, and partner teams, including ServiceNow leadership.

Required Experience

Strong ServiceNow platform expertise across ITSM, ITOM, HRSD, CSM, Employee Service Centre, Case & Knowledge Management, and Performance Analytics.

Experience designing ServiceNow solutions for HR, IT, and customer experience use cases.

Hands-on knowledge of integrations, data migration, scripting, and workflow automation.

Proven consulting and stakeholder management skills, including CXO-level engagement.

Experience supporting change management and user adoption initiatives.

Commercial awareness with exposure to pre-sales and client demonstrations.

Security Clearance

Eligibility for Security Check (SC) clearance is required.

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