Service Team Leader

New Yesterday

Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career?
Do you have a helpful and friendly style, enjoy meeting new people and going above and beyond for customers?
We're looking for Team Leaders to lead our Service teams and drive our service performance forward for our customers.
As a Checkout Team Leader you're the driving force behind our Checkout team and as part of your role you will: Be a visible presence across all front end service operations, utilising headsets to quickly support colleagues and help customers complete their purchases quickly and efficiently at checkouts Create a team that delivers outstanding, friendly and helpful service to all our customers Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded Confidently utilise all dashboards and reports to make decisions that will optimise the front end experience,root cause issues, developing plans and implementing corrective action Ensure all policies, procedures and legal obligations including cash handling, are followed as specified by the company Be responsible for the coordination a...
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Location:
Newcastle Upon Tyne
Salary:
not provided
Job Type:
FullTime
Category:
Admin, Office, Secretarial & PA

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