Service Request Coordinator (Cardross, Dumbarton, United Kingdom)Job Req ID: 49492Posting Date: 05/08/2025Location: DumbartonSalary: CompetitiveWhy this job mattersThe role holder will be responsible for the end to end delivery of complex service requests enabling the successful delivery of secure national infrastructure for our Defence contract. There is an expectation to keep in contact with the customer to provide information and updates on Service Request status and contribute to contract performance and revenue, whilst achieving customer satisfaction. Our delivery is enhanced through business improvement using the Continuous Improvement methodology, and active participation is crucial to this role. The individual will be working in a desk-based role, in a secure environment, adhering to security protocols. The successful candidate must be willing to undergo Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years. What you’ll be doing1. Accountable for timely end to end delivery of Customer Service Requests according to contract specific T&Cs.2. Managing pre-defined, complex, and contract bespoke service requests through the Service Request Management and Fulfilment process in line with ITIL guidelines.3. Keeping customer informed throughout the Service Request Management and Fulfilment process and pr...