Service Operations Manager

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Position: Service Operations Manager
Location: Hybrid - 2 days a week in Sheffield office
Employment Status: Full-Time, Contract
Contract Duration: Initial 9 months
Rate: £450pd-500pd (Inside IR35)
Start Date: ASAP
Are you an experienced Service Operations Manager with proven experience with Incident, Problem and Knowledge management processes? If so, apply now for this new contract.
This role is joining a very large-scale transformation programme with an instantly recognisable household name. The Service Operations Manager will be managing the companies service desk suppliers, ensuring SLA's are met and dealing with escalations.
In addition to the above, you will need to have good knowledge of service desk and working in an ITIL compliant environment (ITIL Qualified). This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running.
Key Skills required:
Proven experience as a Service Operations Manager, Supplier Manager or Service Desk Operations Manager.
Experienced with incident and problem processes.
ITIL qualified
Good knowledge of Service Desk
Excellent track record of managing suppliers in reaching successful outcomes.
Self-starter with a proactive attitude
This is a great opportunity to join a household name and help on an important project as part of their transformation programme. If you feel you have the required experience, then please apply ASAP with an up-to-date CV which showcases your experience in the above areas.
Service Operations Manager, Supplier Manager, Service Desk Operations, Service Change Management, ITIL, Incident management, Problem Management, Service Desk, Supplier Management, Vendor Management

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Location:
Sheffield
Salary:
£450 - £500 per day
Job Type:
FullTime
Category:
Customer Service;Customer Service

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