Service Now Technical Architect
£60,000 to 90,000 GBP
bonus
Hybrid WORKING
Location: Manchester, North West - United Kingdom Type: Permanent
ServiceNow Technical Architect - London / Manchester / Edinburgh
Up to £90,000 DOE | SC Eligible | No Sponsorship
We are seeking a highly skilled ServiceNow Technical Architect to lead the design and delivery of complex ServiceNow solutions across multiple product lines. This is a hybrid role based in London, Manchester, or Edinburgh, offering an exciting opportunity to work with enterprise clients and provide technical leadership across projects.
Key Responsibilities:

• Architect and deliver ServiceNow solutions that address business challenges across ITSM and other modules (ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.).
• Lead and mentor teams of ServiceNow developers, providing technical guidance and implementing quality standards, code reviews, and architectural oversight.
• Collaborate with stakeholders and clients in a trusted advisor capacity to design and implement new solutions.
• Produce comprehensive technical documentation, including architecture diagrams, design specifications, and operational runbooks.
• Stay up to date with the latest ServiceNow offerings and identify opportunities to apply new capabilities and AI/GenAI integrations.
• Drive continuous improvement in implementation methodology, service offerings, and client solutions.
• Influence and consult with sponsors and stakeholders on governance, technical decisions, and program management.

Requirements:

• SC eligible; no sponsorship available.
• Strong experience in ServiceNow development and technical architecture.
• Minimum 5+ ServiceNow CIS certifications.
• Experience across at least three ServiceNow product lines outside ITSM.
• Advanced scripting and integration skills (JavaScript, SQL, API/Web Services).
• Experience integrating ServiceNow with cloud infrastructure (AWS, Azure, GCP).
• Demonstrated ability to lead and mentor teams in technical and project delivery.
• Excellent communication skills for interacting with technical and non-technical stakeholders.

Desirable:

• Security Clearance or eligibility to obtain SC clearance.
• Experience in implementing AI/GenAI capabilities within ServiceNow solutions.
• Strong background with enterprise software or consulting environments.

Benefits:

• Competitive salary up to £90,000 DOE.
• Hybrid working with flexible hours.
• Up to 30 days' holiday per year plus additional leave for charitable work.
• Opportunity to work on high-impact, enterprise-level ServiceNow implementations.

Reference: AMC-AQU-SNTAA
Postcode: M13 0ZN
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