Job Summary

We are seeking a dedicated and experienced Service Manager to oversee our client's service department and ensure the highest level of customer satisfaction. The ideal candidate will possess strong leadership skills, a passion for customer service, and a solid understanding of mechanical systems. This role is crucial in driving the performance of our team while maintaining operational excellence. Duties Manage daily operations of the service department, ensuring efficient workflow and high-quality service delivery. Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring their needs are met. Train and mentor staff on best practices in customer interaction, upselling techniques, and cash handling procedures. Conduct regular performance evaluations and provide constructive feedback to team members. Maintain accurate records of service transactions, including cash handling and inventory management. Collaborate with other departments to enhance overall service offerings and improve customer experience. Ensure compliance with health and safety regulations within the service area. Stay updated on industry trends and advancements to implement innovative solutions within the department. Qualifications Proven experience in a managerial role wit...