Service Manager - Phoenix House

1 Days Old

Job Introduction Are you ready to lead a ground breaking supported accommodation service in a stunning Edwardian property and make a real difference in Manchester?
We are opening a brand-new, fully refurbished Edwardian property in South Manchester – a stunning 5-person shared house, supported accommodation service designed to provide a safe, therapeutic environment. This flagship service will support for men aged 20–40 with mild to moderate learning disabilities and mental health needs, many with a history of trauma, who are leaving prison or at risk of contact with the criminal justice system.
Our mission is to deliver person-centred, trauma-informed care that promotes independence, reduces risk, and helps individuals reintegrate into the community. Expected outcomes include sustainable recovery, reducing re-offending, improving mental health and wellbeing, and increasing access to education, employment, and positive social networks.  The desired outcome is for the people we support to move-on to a less supported environment, within anticipated timescales of 18-24 months
Role Responsibility This is a unique opportunity to shape a new service from the ground up . You will join us one month before the service goes live in April 2026 and play a pivotal role in:
Recruiting and developing a skilled, values-driven team
Setting the culture and vision for the service
Embedding best practice and innovative approaches from day one
You’ll work closely with Manchester City Council , Probation Services , and Forensic Social Workers to ensure safe, effective pathways for individuals transitioning from custodial settings.
Key Responsibilities
Provide operational leadership and ensure compliance with all regulatory standards
Oversee risk management processes, including MAPPA and safeguarding protocols
Manage budgets, KPIs, and contractual obligations effectively
Build strong relationships with commissioners and community partners
Drive continuous improvement and service development initiatives
The Ideal Candidate
Experience managing services for individuals with learning disabilities and/or forensic backgrounds
Knowledge of trauma-informed care and positive behaviour support
Strong understanding of criminal justice pathways and risk management frameworks
Excellent leadership, communication, and organisational skills
Relevant professional qualification (e.g., Nursing, Social Work, or equivalent) desirable
Why This Role Matters
Strategic Growth: Part of a direct award under Manchester’s Supported Living Framework (Lot 2), securing long-term sustainability.
Financial Strength: Service projected to generate positive financial contribution and asset growth potential.
Innovation: Property refurbishment funded by a grant , creating a high-quality therapeutic environment.
Impact: You’ll lead a service that reduces stigma, prevents re-offending, and improves life chances for vulnerable individuals.
Future Opportunities: Success here unlocks further services in Manchester, strengthening our regional presence.
About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.
We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.
What Benefits Will I Receive?
We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.
You will get 31 days’ paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy additional holidays and spread the cost.
Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.
Turning Point Benefits
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.
Turning Point
Attached documents
MH Service Manager JD (2).pdf
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Location:
Manchester
Job Type:
FullTime
Category:
Management And Leadership

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