Service Manager (Industrial Heating Equipment)

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£52,000 - £58,000 + Profit Related Bonus + Company Vehicle + Enhanced Pension + Death in Service + 25 days holiday + Free Parking + Training & Development
Borehamwood
Are you an engineer with an industrial plant, process equipment or mechanical systems background with experience in team management, seeking an exciting new opportunity where you will play an essential role with a historic global leader in its field?
This role offers autonomy, where you will work with the Company's Technical Services Engineers, Contracts Engineers, and Field Sales Engineers, and interact with colleagues at the production facilities.
This company has been established for over a century, has several patented world firsts to its name, and is a leading international player in the energy transition, as well as a world leader in the thermal energy sector, producing industrial boilers and burners.
This is a senior operational role responsible for the effective management, deployment and performance of a national field engineering team, supporting a large and growing installed base of industrial steam and thermal process equipment across the UK.
The Role:

• Leading and managing the UK Service Engineer team of 16 people
• Ensuring effective deployment of engineers based on skills, availability and customer requirements
• Monitoring operational performance, engineer utilisation and service delivery standards ensuring timely and accurate completion of service reports and work orders
• Supporting technical problem-solving and escalation on complex service issues
• Managing engineer performance, development and training requirements
• Supporting customer relationships and responding to service-related queries or concerns
• Working closely with internal teams, including Sales, Projects and Service Coordination

The Person:

• Experience in field service management or senior engineering supervision
• A strong technical background in industrial plant, process equipment or mechanical systems

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Reference Number: BBBH24377B
Keywords: Field Service Manager, Field Service Engineering, Heat Exchangers, Steam Boilers, Thermal Fluid Heaters Process Engineering, ISO9001
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.
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