Service Manager - Heat Network

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Service Manager - Heat Networks
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
We are seeking an experienced Service Manager to lead the delivery of technical services across heat networks nationwide. This role will take ownership of installation quality, commissioning, fault resolution, compliance, and long-term system performance across HIUs, metering, and billing systems.
This is a field-based role requiring nationwide travel and flexibility outside standard office hours. The successful candidate will also play a key role in building and leading a technical team, managing subcontractors, overseeing operational processes, and supporting regulatory audits.
Key Responsibilities
Technical Delivery
Conduct site surveys for HIUs, metering, billing, energy efficiency, and compliance
Install and commission metering systems including AMR, data loggers, gateways, routers, and M-Bus networks
Carry out fault finding, diagnostics, optimisation, and system performance improvements
Support contractors with HIU installation and commissioning to required standards
Manage warranty claims, liaising with manufacturers and clients to achieve technical resolution
Produce technical reports, O&M manuals, commissioning records, and compliance documentation
Compliance & Safety
Ensure compliance with Heat Network (Metering and Billing) Regulations 2014 (as amended), CIBSE CP1, ESOS, and relevant industry standards
Prepare and maintain RAMS and ensure safe working practices on all sites
Operate in line with CDM Regulations and company health & safety policies
Stakeholder Management
Act as the technical lead for clients, housing associations, developers, and managing agents
Handle technical enquiries from end users and clients, maintaining strong professional relationships
Manage subcontractors, ensuring quality, compliance, and performance standards are met
Operational & Team Support
Oversee warehouse stock control, materials procurement, and internal stock systems
Support internal and external audits
Provide technical training, mentoring, and onboarding for new team members
Support business development activities with technical input when required
About You
Qualifications & Experience
Formal engineering qualifications
3-5+ years' experience in a technical role within heat networks, metering, or energy systems
Strong technical knowledge of HIUs, heat networks, metering and billing systems, and M-Bus networks
Experience with commissioning, system monitoring, optimisation, and fault diagnosis
Working knowledge of Heat Network Regulations, CIBSE CP1, ESOS, and compliance frameworks
Skills & Behaviours
Excellent problem-solving, fault-finding, and technical reporting skills
Proven ability to manage projects, subcontractors, and operational priorities
Strong leadership potential with the ability to develop and guide a growing technical team
Accountable, adaptable, safety-focused, and collaborative in approach
Package
Salary £55,000
Car or allowance
Remote-based
33 days holiday including bank holidays
8 pension (3% employee, 1% government, 4% employer)
WR HVAC | M&E are #1 recruitment partner for HVAC jobs. Our customers include a range of large and small M&E companies, manufacturers and suppliers of heating, ventilation, air conditioning and refrigeration equipment. xehkeey We recruit UK wide for sales, management and technical jobs.
WR is acting as an Employment Agency in relation to this vacancy
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Location:
London
Job Type:
FullTime
Category:
Telecommunications

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