Service Manager - East Of England

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Service Manager - East Of England - Cambridgeshire/Bedfordshire/Essex/Norfolk
Location: Cambridgeshire
Salary: £35,344 per annum
Closing date: 29 Jan 2026
About The Role
This is a brilliant time to step into a Service Manager role as we move into an exciting period of contract procurement and service growth.
Youll be at the heart of shaping, influencing and delivering Personal Wellbeing Services that make a real difference for young and adult males within the Criminal Justice System.
This role covers the East of England, with services across Essex, Cambridgeshire, Bedfordshire and Norfolk, and will require regular travel across the region.
About the role
Youll take a strategic and operational lead across Personal Wellbeing Services delivered in community settings, including:
Family & Significant Others
Lifestyle & Associates
Emotional Wellbeing
Social Inclusion
Youll oversee Managers, practitioners and subcontracted services, ensuring delivery aligns with organisational strategy and contractual commitments.
What youll do
Line manage and develop Team Leaders, building a people-focused, high-performing culture
Act as the single point of contact for subcontractors across your service cluster
Provide visible leadership across the region, attending meetings and visiting delivery sites
Ensure services meet contractual targets, quality standards and audit requirements
Support recruitment, retention and staff development through coaching and strong leadership
Strategic focus
Work with senior leaders on service improvement and contract mobilisation
Produce performance reports and present at commissioner and contract meetings
Ensure accurate, timely data submission and audit compliance
This is a highly visible leadership role. While some home working is possible, you should expect to spend at least three days per week meeting staff, partners and attending key meetings across probation and prison delivery units.
A dynamic opportunity for an adaptable leader ready to make a real impact during a period of change.
All probation-based roles are subject to enhanced DBS checks and HMPPS security vetting. These checks can take up to 6- 16 weeks to complete. Any offer of employment will be conditional upon the successful completion of both checks.
Please note if you have lived overseas within the last 5 years then checks may take longer.
About Us
We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits -
Flexible working
Training and development opportunities
Simply Health Cashback Scheme (optional)
Season Ticket Loan Scheme
Cycle to work scheme
Crisis Loan Scheme
Electric Car Scheme
3 x Wellbeing Days (pro rata'd for part time employees)
Access to Blue Light Card
25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter
Death in Service Payment (2x annual salary)
Critical Illness Insurance (subject to qualifying criteria)
To Apply
If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.

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Location:
Cambridge
Salary:
£35,000
Job Type:
PartTime
Category:
Customer Service

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