Service Engineer/ Mechanical & Electrical Engineer - Redpack Packaging Machinery are looking for a Service Engineer/ Mechanical & Electrical Engineer to join their team on a full-time, permanent basis in Norwich, Norfolk, offering a varied and hands-on role supporting customers with installation, maintenance and fault finding of machinery, both within the UK and occasionally overseas.Company benefits include:Competitive Salary:£37,050 - £39,000 per annum OTE £60,000 / Overtime: after standard hours and double time on SundaysHoliday: 25 days annual leave per annum, plus bank holidaysPension: Contributory pension scheme (5% employee / 4% employer) Additional: Daily vending allowance, free fresh fruit every Tuesday and Thursday, and regular staff events and team-building activities. Company van, fuel and credit cards, laptop, and company phone.About the role:As a Service Engineer/ Mechanical & Electrical Engineer, you will diagnose and resolve mechanical, electrical, and control system faults, as well as install and commission machinery at customer sites. You will carry out planned preventative maintenance (PPM) and reactive service visits, while providing on-site and remote technical support and training. You will complete service reports accurately, collaborate with internal teams, and ensure all work meets health and safety standards. The role is based on a 37-hour week and includes an on-call rota, flexible working hours, no day the same, travel, mainly within the UK with some international travel.Main duties and responsibilities:Diagnose and resolve mechanical, electrical, and control system faults Install and commission machinery at customer sites, ensuring successful handoverCarry out planned preventative maintenance (PPM) and reactive service visitsProvide on-site and remote technical support and customer trainingComplete service reports accurately and keep documentation up to dateCollaborate with internal teams, identify issues, and communicate effectively with relevant personnelUphold health and safety standards, participate in on-call rota and travel, and carry out additional duties as requiredAbout you:As a Service Engineer/ Mechanical & Electrical Engineer, you will have strong mechanical and electrical fault-finding skills, along with the ability to diagnose and resolve issues efficiently. You will be comfortable working both independently and in customer-facing environments, providing a high level of service and technical support. You will be flexible in your approach to working hours and travel, with the ability to communicate effectively, identify issues, and collaborate with internal teams. A proactive attitude, attention to detail, and commitment to quality will be essential in delivering successful outcomes. Candidates must also hold a valid UK driving licence.About Redpack Packaging Machinery:Redpack Packaging Machinery design, manufacture and supply machinery solutions, supporting customers through installation, maintenance, and ongoing service. With a strong focus on quality, innovation, and customer support, they provide reliable engineering solutions across a range of industries.Candidates must be authorised to work in the UK.If you're ready to move forward in your career as our Service Engineer/ Mechanical & Electrical Engineer please apply by submitting an up-to-date CV. We look forward to hearing from you.No recruitment agencies, pleasePlease check your email inbox and spam / junk mail folder for any email correspondence for this role.If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.Additional keywords: Service Engineer, Field Service Engineer, Mechanical Engineer, Electrical Engineer, Multi-skilled Engineer, Maintenance Engineer, Fault Finding, Commissioning, Technical Support, Packaging Machinery.This vacancy is being advertised and handled through Spider, the region's Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.JBRP1_UKTJ