Service Desk Technician in CF31, Bridgend, Bridgend county borough
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Exponential-e
Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
This role will involve shift work - (2 early shifts, 7am - 7pm, 2 late shifts, 12pm - 12am, 4 days off)
Your new role:
* Respond to manage the support contacts and tickets as defined within Service Level Agreements.
* Work as a team to deliver timely resolution to customer requests from telephone, portal and email.
* Escalate issues and appropriate Resolvers Groups wherever required in order to resolve an issue as quickly as possible.
* Maintain an understanding of the internal escalation process.
* Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
* Performs general preventative maintenance tasks on computers, laptops and Network platforms.
* Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets).
What you’ll need to succeed:
* Experience in managing/troubleshooting Windows Desktop Operating Systems and Network solutions at 1st Line level.
* Applicants will ideally be CompTIA A+ or studying towards Fundamentals level in Microsoft 365/Azure or Network.
* Experience in using ITIL based ticketing system (ITIL foundation ).
What we offer:
* Involved in varied projects that make a positive impact on critical services on a local and level
* Vibrant company culture with a wide range of events and social activities throughout the year
* Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club
* Dedicated Learning and Development team and access to a range of training, courses and certification support
* Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
- Location:
- Bridgend
- Job Type:
- FullTime
- Category:
- Technician, Service
