Service Desk & operations Coordinator (Waste & Recycling)

4 Days Old

Location : Fareham , PO17 5BT
Salary: £27,000 - £29,000
Hours : 37.5hrs MON-FRI 0900-1700hrs
Contract : Permanent, full time

Do you want a role where what you do actually matters and where people notice when you do it well?

Hey Clear is a multi-award-winning clearance and waste management business thats going places fast.Were winning work, raising standards, and confidently rivalling our competitors, all while keeping the close-knit team culture that makes us special.

As part of our expansion, were looking for a Service & operations Desk Coordinator to join us at the heart of our operations, and it's never been a better time to join us.

The Role

As a Coordinator, youll play a key role in keeping our day-to-day operations running smoothly. Youll be the all important link between customers, operational teams, and management, making sure enquiries are handled well, information is accurate, and services are delivered as promised.

Youll be trusted to manage your workload, supported when things get busy, and valued for the contribution you make to the wider business.

What Youll Be Doing
Acting as the first point of contact for customer enquiries by phone and email
Logging and managing service requests accurately using our systems
Liaising with operational teams to schedule work and resolve issues
Keeping customers informed and managing expectations clearly and professionally
Monitoring jobs through to completion and escalating issues where needed
Maintaining accurate records and supporting reporting for the operations team
Full training and support will be provided.

About You

Youll likely have experience in a customer service, helpdesk, coordination, or administrative role and be comfortable dealing with people by phone and email.

Youre organised, calm under pressure, and take pride in doing things properly. You notice the detail, follow things through, and like being someone others can rely on. Experience in waste, environmental services, or another operational setting is helpful, but not essential, for us your attitude and approach matter more.

You will have your own transport due to the office location and be office based Mon- Fri

Why Join Hey Clear?

Were serious about our standards and just as serious about our people. When you join Hey Clear, you can expect:
A close-knit, supportive team where people are treated with respect
Trust and autonomy to do your job well
Direct exposure to senior leaders and the chance to learn as the business grows
A role where your contribution is visible and valued
A stable, growing business with a strong future in an essential industry

If youre looking for a role where you can do good work, be respected for it, and grow with a business thats going places, wed like to hear from you.

REF-227 357
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Location:
Fareham
Salary:
£28,000
Job Type:
FullTime
Category:
Customer Service;IT;Construction

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