Service Desk Manager

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Company description: XPO TRANSPORT SOLUTIONS EUROPE Job description: IT Service Desk Manager Supplier & ServiceNow Product Owner (EU) Here at XPO, we take our people seriously. We are seeking a highly motivated and experienced IT Service Desk Manager to join our dynamic IT team on a full-time, permanent basis at our head office in Crick. This is a hybrid role, requiring attendance in Crick a minimum of 3 days per week. This role is pivotal to how IT services are delivered across the organisation. The successful candidate will manage our outsourced service desk as a strategic supplier, ensuring high-quality, SLA-driven service delivery and outstanding customer experience. In addition, the role will own Major Incident Management, act as ServiceNow Product Owner for Europe, and provide governance and administration support to the CMDB function. An understanding of transport, logistics, or warehouse operations would be advantageous. Pay, benefits and more: Were looking to offer a salary of up to £50,000 per annum. In addition, youll receive 25 days holiday plus bank holidays, with the option to buy additional days. Youll also have access to a variety of high-street discounts, salary sacrifice company car and cycle-to-work schemes, a workplace pension, and many other benefits. Key Responsibilities Supplier & Service Desk Management Act as the...
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Location:
Northampton
Salary:
not provided
Job Type:
FullTime
Category:
Customer Service & Support

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