Freightserve recruitment are looking for a Service Desk Engineer for a well-established IT Company. The role is based in London Docklands.

About the Department/Team:

This role will report directly to the Service Desk Manager. The Service Desk Team are responsible for delivering a high level of support to our clients, covering a wide variety of packages and platforms. We aim to get it right first time, to meet the expectations of our clients, whilst meeting SLA’s.

Responsibilities:

The Engineer role encompasses elements of 2nd and 3rd line support within a customers location based in Dockside E16, London. You will need to be a seasoned and reliable professional with exceptional support skills to independently support our customer.

Primary Role Responsibilities:

* Manage and assist with IT service tickets.

* Independently resolve tickets and support other engineers ticket work.

* High level of technical knowledge in areas key to the company.

* Lead / role model -set a positive example in key technical expertise areas.

* Write high quality procedures and client communication.

* Manage project tickets - including planning, monitoring and completion.

Secondary Responsibilities and Tasks:

* Provide 2nd and 3rd line technical support to clients and Company's staff.

* Act as an escalation point for customers and assist other colleagues in troubleshooting and resolution.

* Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA’s.

* Arrange for and work with external 3rd party technical support where problems cannot be resolved internally.

* Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems.

* Be available for ticket escalation and resolution.

* Resolve complex hardware/software tickets.

Required Skills

* IT MSP Experience Essential

* Ability to work in a corporate environment

* Experienced level 3 engineers

* M365 – including complex issues

* Laptop build

* Server 2016/2019 etc Group policy , AD, DNS (all the usual things you would need in business)

* Wireless and Network Management

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry