Service Desk Coordinator
38 Days Old
Our client is a well-established service provider and is looking for a Service Desk Coordiantor to join their busy team. This role is ideal for someone keen to bring their expereince, take responsibility, and build a long-term career.
Salary: £26,000 to £32,000
Hours: Monday to Friday, 8.30am to 5.00pm
Based: Edenbridge
Benefits: 21 days holiday plus bank holidays (raising over a period up to 25), Annual Christmas and summer parties and more!
***Please note the successful candidate will be subject to pass a full security clearance***
Responsibilities:
* Service Request Management: Accurately log and track all client service requests, ensuring timely responses and swift resolution of any issues.
* Maintenance Coordination: Schedule maintenance visits and remedial works for the engineering team, optimising resources and minimising disruption to clients.
* RAMS Documentation: Prepare and manage Risk Assessment and Method Statement (RAMS) documents for all projects, ensuring full compliance with health and safety regulations.
* Purchase Order Management: Efficiently raise purchase orders for necessary parts and services, ensuring smooth support for service delivery.
* Engineer Diary Management: Effectively coordinate and manage engineers’ diaries, optimising calls and visits to enhance productivity.
* Client Communication: Maintain clear and timely communication with clients regarding ser...
- Location:
- Marlpit Hill
- Salary:
- £26,000 - £32,000 /annum
- Job Type:
- FullTime
- Category:
- Customer Service & Support