OverviewIT Service Desk Coordinator – London. IT Support Firm. We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London. This role is perfect for someone who thrives on keeping things running smoothly behind the scenes, ensuring requests and tasks are logged, tracked, and resolved efficiently.Key ResponsibilitiesAct as the first point of contact for all incoming support queriesLog and monitor helpdesk requests using the internal ticketing systemAssign and escalate issues where necessary, ensuring timely resolutionLiaise with internal teams and service providers to follow up on outstanding jobsKeep users informed with clear, timely updates throughout the processMaintain accurate records of all service requests and interventionsSupport reporting activities to help identify trends and improve service deliveryAbout YouPrevious experience in a helpdesk, service desk, or administration roleConfident communicator with strong organisational skillsAble to juggle multiple tasks and prioritise effectively under pressureComfortable using ticketing or CRM systemsA collaborative approach and willingness to support the wider teamWhy Apply?You’ll be joining a collaborative, professional team that values structure, reliability, and clear communication. The role offers a competitive salary and the chance to grow within a reputable London-based company operating at the centre of its sector.Seniority levelNot ApplicableEmployment typeFull-timeJob functionCustomer Service, Information Technology, and AdministrativeIndustriesIT Services and IT Consulting, IT System Operations and Maintenance, and Administrative and Support Services #J-18808-Ljbffr